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Customer Success Story

kidwell_logo

400% Team Growth

+280 new team members

1 Remote knowledge base

How to connect siloed parts of a business?

Inspiring Connectivity and Communication since 1948; Kidwell creates fully integrated technology systems for schools, hospitals, businesses and other establishments to help streamline daily IT, electrical, and communication systems.

But with a growth of over 400% in team members, mostly over the last 3-5 years, the challenge was to connect internal teams to keep delivering excellence to clients across the US.

Katie Koester Kidwell
Play Video about Katie Koester Kidwell
Katie Koester Kidwell

“As the vice president of operations and integrator in the business, my role is really geared around ensuring that we’re operationally efficient. I was really looking for a platform that could help me put all of our documentation in one. Whale was just that”

Katie Koester

Vice President of Operations and Integrator at Kidwell

Kidwell team

Finding a partner to unite the business

When Katie started 12 years ago, there were 70 people in the company. Today there are over 350 with most of the growth having come in the last three to five years.

“With that level of growth, things can’t live in people’s heads anymore. Before, we noticed that employees would ask a question, and they’d get two to three different answers depending on who they asked.

Now we actually have a place that we can say go here. Look at it, or if the person giving the answer doesn’t know, they can go look at it.

And so everybody is giving the exact same answer.”

Katie Koester Kidwell

“ Whale has helped us to connect the teams more and it does help them feel more connected.”

Katie Koester

Vice President of Operations and integrator at Kidwell

"One of the, my favorite things is the fact that you can set up an interval to remind you, to check..."

“Our teams, irrespective of if on the field or on the administration side, are able to get the correct information every single time!

And keeping information up to date is easy too. I love that you can set up an interval to remind you to check the documentation is being used and also that it’s up to date.

If it isn’t up to date, you can quickly refresh it. Then you’re instantly able to share it with everyone.”

Play Video about Katie Koester Kidwell

Having a single source of truth

One of the biggest challenges for Kidwell was their rate of growth and having grown really fast.

When VP of Operations Katie Koester started 12 years ago, there were 70 people in the company.

Today in 2022 there are over 350 with most of the growth having come in the last three to five years.

“And with that, things can’t live in people’s heads anymore.”

A Simple Solution For Small Business Systems & Training

Gain clarity, improve performance and get your whole team onboard.

The Challenge

With 400% team growth in the past 3-5 years, Kidwell needed to find a partner to help them onboard, train and scale their teams faster.

The team needed to unite the different teams within the business without risking customer excellence.

The Solution

Finding a tool that could help document their process and connect their teams in real time to ensure consistency and excellence throughout the business.

Results

“Everybody is giving the exact same answer.”

And automated intervals allow the team to update company documentation with ease!

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