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It all comes down to actionable documentation and user support.
Choosing the right tool for process documentation and team training is crucial for organizational efficiency.
Whale and Confluence are notable solutions, each with unique strengths. However, Whale stands out as the smarter choice for actionable process documentation and training, ensuring that team members apply the right procedures effectively.
Ease of use
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
Intuitive design
Quick and efficient
Simple and intuitive
Included
Quick
Low
Advanced
Integrated
Wide range of tools
Native app
Advanced
Supported
Available
Granular
Find more info on Whale’s pricing here
Steep learning curve
Slower response times
Complex
Limited
Challenging
High
Advanced
Limited
Wide range of tools
Native app
Advanced
Supported
Available
Granular
Ease of use
Intuitive design
Steep learning curve
Customer Support
Quick and efficient
Slower response times
Interface Complexity
Simple and intuitive
Complex
Automated Workflows
Included
Limited
Initial Setup Time
Quick
Challenging
Learning Curve
Low
High
Content Creation Tools
Advanced
Advanced
Artificial Intelligence
Integrated
Limited
Integrations
Wide range of tools
Wide range of tools
Mobile Accessibility
Native app
Native app
Analytics and Reporting
Advanced
Advanced
Custom Branding
Supported
Supported
User Permissions
Granular
Granular
Pricing
Find more info on Whale’s pricing here
Whale offers automated workflows, AI documentation & search, and seamless integrations with tools like Slack and Google Workspace. Its best aspect is making documentation actionable, ensuring that the right procedures are applied in practice.
Confluence excels in content management and integrates well with other Atlassian products like Jira and Trello. However, it focuses more on content management than actionable training processes.
Whale is praised for its user-friendly design and intuitive interface, making it easy for new users to onboard and navigate. G2 reviews frequently highlight its straightforward setup and minimal learning curve.
Confluence can be complex and challenging for new users, requiring a steeper learning curve. Many users mention the initial setup can be daunting and time-consuming, making it less accessible for quick implementations.
Whale is known for excellent customer support, with quick response times and helpful assistance. Users frequently highlight the support team’s efficiency and willingness to assist with any issues.
Confluence offers solid customer support, especially for premium users. However, some users report slower response times and less personalized support experiences compared to Whale.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Available
Standard: $4.89 per user month
Premium: $8.97 per user per month
Enterprise: pricing upon request
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
