At Whale, we don’t just provide our clients with a great piece of software. Our goal is to make sure our clients’ organizations become more efficient and more scalable through process documentation and employee training. It’s all about getting your teams completely in tune with how to do what at all times, and become more successful as a result.
Often, that takes a little extra help. That’s where our Customer Success team comes in. They are experts in putting standard operating procedures theory into practice, from setting up the right thematic structures and onboarding your users to getting your experts to update documentation in a timely manner. With a proven framework our team can help you go from zero documentation to your team entirely trained in just 4 weeks.
For who?
Teams in the Scale and Enterprise plans that have a lot of existing documentation.
What we do?
We migrate your existing content to the Whale environment in clear, bite-sized process steps.
At what cost?
$1,499.00, one-off
For who?
Teams in the Scale and Enterprise plans that can use some extra guidance to get started the right way and stay on track.
What we do?
Virtual team & one-on-one training video calls with a dedicated customer success manager to make your onboarding and adoption as smooth as possible.
At what cost?
$499.00, one-off
Who I am:
My name is Stino, and I’m the Head of Customer Success here at Whale! I’ve been in the Customer Success game for seven years already. I love to say that we work for our customers but on the payroll of Whale. Sorry Gary.
What I’m passionate about:
Everything related to CS. I’m also a walking encyclopedia regarding everything Real Housewives.
What I love about training clients:
Literally everything. I love to see Customers grow into the mindset of unlocking their next level of Growth. Witnessing that is one of the greatest testimonies you can have as a Customer Success Manager.
Who I am:
A Belgian Customer Experience enthusiast, thriving on building positive client relationships and sporting all year round.
What I’m passionate about:
Creating positive experiences at work and crushing personal goals.
What I love about training clients:
Witnessing clients transform from rookies to platform rockstars.
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.
