- Product
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TemplatesSuccess Stories
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- Product
- Use Cases
- Resources
TemplatesSuccess Stories
- Pricing
At Whale, we don’t just drop off a tool and leave, your success is our mission. Our goal is to make your organization more efficient and scalable through proper process documentation and employee training. It’s about getting your teams completely in tune with how to do what at all times so they can excel in their roles
Our Customer Success experts translate SOP theory into practice, guiding you through everything from setting up the right knowledge structures to onboarding your users and keeping content up to date.
With our proven framework, we can take you from zero documentation to a fully trained team in just 4 weeks
We take your success seriously and have an entire team dedicated to making sure you get support when and how you need it!
Whether you’re just getting started or looking to level up, Whale offers tailored services to meet your needs:
Users looking for basic instructions when they are just starting out with Whale.
Learn how to use Whale to its full potential through our Knowledge Base and by participating in weekly Q&A sessions.
Teams looking for some extra guidance to get started the right way and stay on track.
Get advanced help from our experts in structuring your workspace, creating and standardizing content, setting up training flows, quizzes, and reports.
Teams that have a lot of existing documentation.
Have us migrate all of your existing process documents and training content to your Whale account.
Whale is simple and easy to get started with. Access a wide range of self-service resources or rely on your dedicated success team to offer a helping hand
That’s right. Working with Whale is fun. Just read these reviews and ditch those old-school and boring tools
We take your success seriously and have an entire team dedicated to making sure you get the support when and how you need it
Who I am:
My name is Stino, and I’m the Head of Customer Success here at Whale! I’ve been in the Customer Success game for seven years already. I love to say that we work for our customers but on the payroll of Whale.
What I’m passionate about:
Everything related to CS. I’m also a walking encyclopedia regarding everything Real Housewives.
What I love about training clients:
Literally everything. I love to see Customers grow into the mindset of unlocking their next level of Growth. Witnessing that is one of the greatest testimonies you can have as a Customer Success Manager.
Who I am:
A Customer Experience enthusiast, thriving on building positive client relationships and maintaining an active sporting lifestyle year-round.
What I’m passionate about:
Creating positive experiences at work and crushing personal goals.
What I love about training clients:
Witnessing clients transform from rookies to platform rockstars.
Whale has many features but what surprised me the most is how efficient this software is making my company. Or, should I say, it’s showing us how inefficient we were in these areas. Whale’s onboarding team has been great. Tomo and Stino have been excellent at making sure I would be successful using Whale. Once you get into it, it’s very intuitive.
What sets Whale apart is not just its user-friendly interface, but the exceptional customer support that comes with it. Every time we’ve reached out, we’ve received prompt, helpful, and personalized assistance. It’s a game-changer, especially compared to past experiences where support requests felt like sending messages into a void.
Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing! We would def recommend Success Services because the import of our SOPs was done sooner than anticipated.
Whale is easy to use because it is intuitive and follows a logical flow. Answers are easy to find using the reference tools provided, but if you are stuck, the Customer Success Team is great. They are friendly and responsive!
Elevate your team with SOPs, training and checklists
Use Whale to effortlessly document your procedures, policies, and company knowledge, making employee training a breeze — with a bit of help from AI!