Comparison

Whale logo
vs.
Trainual logo

Whale, the best Trainual alternative

If you're searching for a Trainual competitor and weighing Whale vs. Trainual, consider that it ultimately comes down to user experience and support. Here's why Whale stands out as the superior Trainual alternative.

Comparing Whale and Trainual

When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Trainual are both popular options, but they offer distinct features and advantages.

Between the two, Whale stands out with its more user-friendly interface, high level of automation, and excellent customer support. Documenting processes and training your team is significantly easier with Whale, enabling your organization to grow faster.

In a seashell

G2 – Ease of Use

G2 – Support

Customer Support

Interface Complexity 

Automated Workflows

Initial Setup Time

Learning Curve

Content Creation Tools

Artificial Intelligence

Integrations

Screen Recorder

Mobile Accessibility

Analytics and Reporting

Custom Branding

User Permissions

Pricing

Whale logo

9.8

9.9

Exceptional, highly responsive

Simple and intuitive

Available

Quick

Short

Comprehensive

Advanced

Wide range of tools

Built-in feature, 10 min max per video

Native app

Advanced

Extensive

Available

Granular

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Trainual Small Logo

9.3

9.5

Slow, often unresponsive

Complex for non-savvy users

Not available

Time-consuming

Steeper

Comprehensive

Basic

Wide range of tools

  Loom integration – separate account needed, 5 min max per video

Native app

Basic

Limited

Available

Granular

  • No Free Plan
  • Small (1-25 employees): $249
  • Medium (26-50 employees): $279
  • Growth (51-100 employees): $419

Ease of use (G2)

Higher score

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Lower score

Customer Support

Exceptional, highly responsive

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Slow, often unresponsive

Interface Complexity

Simple and intuitive

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Complex for non-savvy users

Automated Workflows

Available

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Not available

Initial Setup Time

Quick

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Time-consuming

Learning Curve

Short

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Steeper

Content Creation Tools

Comprehensive

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Comprehensive

Artificial Intelligence

Advanced

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Basic

Integrations

Wide range of tools

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Wide range of tools

Mobile Accessibility

Native app

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Native app

Analytics and Reporting

Advanced

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Basic

Custom Branding

Extensive

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Limited

Available

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Available

User Permissions

Granular

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.

Granular

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

A stylized letter "T" with curved lines in purple, symbolizing the seamless flow of onboarding.
  • No Free Plan
  • Small (1-25 employees): $249
  • Medium (26-50 employees): $279
  • Growth (51-100 employees): $419
Diving deeper

Features

Whale logo

Whale excels in process documentation and team training with a comprehensive suite of features. It offers customizable templates, integrations with various tools, and an easy-to-use interface for creating and sharing training materials. One standout feature is the automated onboarding and training workflows, which ensure that team members receive consistent and timely training.

Trainual Small Logo

Trainual focuses on creating and organizing training content with a wide range of features as well. It provides tools for documenting procedures, assigning tasks, and tracking progress. While it offers robust content creation capabilities, it lacks some of the automation features found in Whale, such as the automated onboarding workflows. Also, its screen recorder is limited to a limited Loom integration, for which a separate account is needed.

Ease of use

Whale logo

Whale is designed with user experience in mind, featuring an intuitive interface that makes it easy to create and manage training materials. Users on G2 praise its straightforward setup and seamless integration with other tools, which contribute to its high ease-of-use score.

Trainual Small Logo

Trainual is known for its feature-rich interface, but many users find it complex and challenging, especially for non-digital savvy users. Some G2 users have noted that the initial setup can be time-consuming and difficult to navigate, which significantly affects its overall ease-of-use score compared to Whale.

Customer Support

Whale logo

Whale provides excellent customer support with a responsive team ready to assist users through various channels, including live chat and email. Whale also provides Coaching & Training services, and a Migration service. 

Trainual Small Logo

Trainual offers customer support through a help center and a support team. However, some users have reported slower response times during peak hours, and not getting answers on specific technical support tickets.

Pricing

Whale logo

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Trainual Small Logo

Free Plan: Not available

Small (1-25 employees): $249

Medium (26-50 employees): $279

Growth (51-100 employees): $419

Why others switched from Trainual to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Illustration of a person with pink hair hugging a large blue heart with both arms, symbolizing the warmth and support found in effective employee training.

More ease of use

Rated ‘Easiest to Use’

Clients switch from Trainual to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Illustration of a person with a long arm extending through a computer window, pointing. The figure has blue hair and is dressed in a sweater and pants, highlighting the importance of process documentation in effective employee training.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Illustration of a kangaroo wearing large shoes, perfect for onboarding material, with trees in the background.

What clients say about Whale on G2

Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.

Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”

Jonas M., Small-Business (50 or fewer employees)

We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”

Verified User in Financial Services, Small-Business (50 or fewer employees)

“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.

Julie H., Mid-Market (51-1000 employees)

The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”

Julianne W., VP of Operations, Small-Business (50 or fewer employees)

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Whale's Award Winning Customer Care

At Whale, we’re dedicated to ensuring your success as you explore a powerful alternative to Trainual. Discover our tailored resources and personalized support, specifically designed to help you seamlessly transition from Trainual to Whale and achieve your goals effortlessly. Experience why Whale is the preferred Trainual competitor for businesses looking for enhanced user experience and superior support.

Knowledge Base

For Answers When You Need Them

Need answers on Whale? Our comprehensive Knowledge Base is at your fingertips, offering detailed articles, step-by-step guides, and in-depth videos. Whether you prefer to read or watch our videos, our award-winning* content is always available to you—completely free, forever.

Whale Universe

Your Gateway to Whale

Kickstart your Whale journey with the Whale Universe. It’s accessible directly from your dashboard. From the Whale Universe, you’ll be able to access ready-to-go templates, ask Alice (your personal AI assistant anything) and download the Mobile App, Step Recorder, and Extension in seconds.

Process University

Get Rewarded for Learning

Process University is like no other university. It’s a win-win for businesses and teams with process training that raises the value of your business and team members. Because we believe your teams don’t need training on our product, they should be awarded for being skilled in process.

1-on-1 Coaching

Invested in Your Success

For personalized guidance, our Customer Success team is ready to assist with 1-on-1 coaching. We don’t just teach you how to use Whale; we dive deep into best practices and use cases, ensuring you master the art of knowledge documentation. Let us help you navigate the platform with confidence.

Weekly Q&A Sessions

Learn As You Grow

Join our weekly training and Q&A to get personalized answers to your questions. Our regular webinars introduce new features and show you how to maximize your potential on the Whale platform. Whenever a new feature is introduced, we invite you to join us to ensure you get the most out of the platform.

Migration Services

Let Us Help You Make the Change

Already have your processes documented? We’re here to ensure a seamless transition to Whale. Our Migration Services don’t just transfer your content—they elevate it. We’ll refine and optimize your knowledge base to align with your goals, making it faster and easier for your team to find what they need.

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!

Illustration of a user interface with a sidebar showing percentages and three overlapping cards with profiles and text, ideal for onboarding new users or detailing SOPs.