When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Trainual are both popular options, but they offer distinct features and advantages.
Between the two, Whale stands out with its more user-friendly interface, high level of automation, and excellent customer support. Documenting processes and training your team is significantly easier with Whale, enabling your organization to grow faster.
Ease of use (G2)
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
✅ Higher score
✅ Exceptional, highly responsive
✅ Simple and intuitive
✅ Available
✅ Quick
✅ Short
✅ Comprehensive
✅ Advanced
✅ Wide range of tools
✅ Native app
✅ Advanced
✅ Extensive
✅ Available
✅ Granular
Find more info on Whale’s pricing here
❌ Lower score
❌ Slow, often unresponsive
❌ Complex for non-savvy users
❌ Not available
❌ Time-consuming
❌ Steeper
✅ Comprehensive
✅ Basic
✅ Wide range of tools
✅ Native app
✅ Basic
✅ Limited
✅ Available
✅ Granular
Ease of use (G2)
✅ Higher score
❌ Lower score
Customer Support
✅ Exceptional, highly responsive
❌ Slow, often unresponsive
Interface Complexity
✅ Simple and intuitive
❌ Complex for non-savvy users
Automated Workflows
✅ Available
❌ Not available
Initial Setup Time
✅ Quick
❌ Time-consuming
Learning Curve
✅ Short
❌ Steeper
Content Creation Tools
✅ Comprehensive
✅ Comprehensive
Artificial Intelligence
✅ Advanced
✅ Basic
Integrations
✅ Wide range of tools
✅ Wide range of tools
Mobile Accessibility
✅ Native app
✅ Native app
Analytics and Reporting
✅ Advanced
✅ Basic
Custom Branding
✅ Extensive
✅ Limited
User Permissions
✅ Granular
✅ Granular
Pricing
Find more info on Whale’s pricing here
Whale excels in process documentation and team training with a comprehensive suite of features. It offers customizable templates, integrations with various tools, and an easy-to-use interface for creating and sharing training materials. One standout feature is the automated onboarding and training workflows, which ensure that team members receive consistent and timely training.
Trainual focuses on creating and organizing training content with a wide range of features as well. It provides tools for documenting procedures, assigning tasks, and tracking progress. While it offers robust content creation capabilities, it lacks some of the automation features found in Whale, such as the automated onboarding workflows.
Whale is designed with user experience in mind, featuring an intuitive interface that makes it easy to create and manage training materials. Users on G2 praise its straightforward setup and seamless integration with other tools, which contribute to its high ease-of-use score.
Trainual is known for its feature-rich interface, but many users find it complex and challenging, especially for non-digital savvy users. Some G2 users have noted that the initial setup can be time-consuming and difficult to navigate, which significantly affects its overall ease-of-use score compared to Whale.
Whale provides excellent customer support with a responsive team ready to assist users through various channels, including live chat and email. Whale also provides Coaching & Training services, and a Migration service.
Trainual offers customer support through a help center and a support team. However, some users have reported slower response times during peak hours, and not getting answers on specific technical support tickets.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Not available
Small (1-25 employees): $249
Medium (26-50 employees): $279
Growth (51-100 employees): $419
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to Use’
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
– Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
– Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
– Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
– Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.