Comparison

Can't pick between Whale and Trainual?

It all comes down to user experience and support

Comparing the two tools

When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Trainual are both popular options, but they offer distinct features and advantages.

Between the two, Whale stands out with its more user-friendly interface, high level of automation, and excellent customer support. Documenting processes and training your team is significantly easier with Whale, enabling your organization to grow faster.

In a seashell

Ease of use (G2)

Customer Support

Interface Complexity 

Automated Workflows

Initial Setup Time

Learning Curve

Content Creation Tools

Artificial Intelligence

Integrations

Mobile Accessibility

Analytics and Reporting

Custom Branding

User Permissions

Pricing

✅ Higher score

✅ Exceptional, highly responsive

✅ Simple and intuitive

✅ Available

✅ Quick

✅ Short

✅ Comprehensive

✅ Advanced

✅ Wide range of tools

✅ Native app

✅ Advanced

✅ Extensive

✅ Available

✅ Granular

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Trainual_Logo_Purple

❌ Lower score

❌ Slow, often unresponsive

❌ Complex for non-savvy users

❌ Not available

❌ Time-consuming

❌ Steeper

✅ Comprehensive

✅ Basic

✅ Wide range of tools

✅ Native app

✅ Basic

✅ Limited

✅ Available

✅ Granular

  • No Free Plan
  • Small (1-25 employees): $249
  • Medium (26-50 employees): $279
  • Growth (51-100 employees): $419

Ease of use (G2)

✅ Higher score

❌ Lower score

Customer Support

✅ Exceptional, highly responsive

❌ Slow, often unresponsive

Interface Complexity

✅ Simple and intuitive

❌ Complex for non-savvy users

Automated Workflows

✅ Available

❌ Not available

Initial Setup Time

✅ Quick

❌ Time-consuming

Learning Curve

✅ Short

❌ Steeper

Content Creation Tools

✅ Comprehensive

✅ Comprehensive

Artificial Intelligence

✅ Advanced

✅ Basic

Integrations

✅ Wide range of tools

✅ Wide range of tools

Mobile Accessibility

✅ Native app

✅ Native app

Analytics and Reporting

✅ Advanced

✅ Basic

Custom Branding

✅ Extensive

✅ Limited

Knowledge Base

✅ Available

✅ Available

User Permissions

✅ Granular

✅ Granular

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

  • No Free Plan
  • Small (1-25 employees): $249
  • Medium (26-50 employees): $279
  • Growth (51-100 employees): $419

Diving deeper

Features

Whale excels in process documentation and team training with a comprehensive suite of features. It offers customizable templates, integrations with various tools, and an easy-to-use interface for creating and sharing training materials. One standout feature is the automated onboarding and training workflows, which ensure that team members receive consistent and timely training.

Trainual_Logo_Purple

Trainual focuses on creating and organizing training content with a wide range of features as well. It provides tools for documenting procedures, assigning tasks, and tracking progress. While it offers robust content creation capabilities, it lacks some of the automation features found in Whale, such as the automated onboarding workflows.

Ease of use

Whale is designed with user experience in mind, featuring an intuitive interface that makes it easy to create and manage training materials. Users on G2 praise its straightforward setup and seamless integration with other tools, which contribute to its high ease-of-use score.

Trainual_Logo_Purple

Trainual is known for its feature-rich interface, but many users find it complex and challenging, especially for non-digital savvy users. Some G2 users have noted that the initial setup can be time-consuming and difficult to navigate, which significantly affects its overall ease-of-use score compared to Whale.

Customer Support

Whale provides excellent customer support with a responsive team ready to assist users through various channels, including live chat and email. Whale also provides Coaching & Training services, and a Migration service. 

Trainual_Logo_Purple

Trainual offers customer support through a help center and a support team. However, some users have reported slower response times during peak hours, and not getting answers on specific technical support tickets.

Pricing

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Trainual_Logo_Purple

Free Plan: Not available

Small (1-25 employees): $249

Medium (26-50 employees): $279

Growth (51-100 employees): $419

Why Others Switched to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

More ease of use

Rated ‘Easiest to Use’

Clients switch from other providers to Whale mostle because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

What clients say about us on

"Whale’s automated onboarding feature has saved us countless hours and ensured our new hires are always up to speed."

– Chris B., G2 User

"The integration capabilities of Whale make it a seamless addition to our existing tools."

– Sarah M., G2 User

"Whale’s customer support team is incredibly responsive and helpful."

– John D., G2 User

"We found Whale to be extremely user-friendly, making process documentation a breeze."

– Emily S., G2 User

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!