Choosing the right tool for process documentation and team training is crucial for organizational efficiency.
Whale and Confluence are notable solutions, each with unique strengths. However, Whale stands out as the smarter choice for actionable process documentation and training, ensuring that team members apply the right procedures effectively.
Ease of use
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
✅ Intuitive design
✅ Quick and efficient
✅ Simple and intuitive
✅ Included
✅ Quick
✅ Low
✅ Advanced
✅ Integrated
✅ Wide range of tools
✅ Native app
✅ Advanced
✅ Supported
✅ Available
✅ Granular
Find more info on Whale’s pricing here
❌ Steep learning curve
❌ Slower response times
❌ Complex
❌ Limited
❌ Challenging
❌ High
✅ Advanced
❌ Limited
✅ Wide range of tools
✅ Native app
✅ Advanced
✅ Supported
✅ Available
✅ Granular
Ease of use
✅ Intuitive design
❌ Steep learning curve
Customer Support
✅ Quick and efficient
❌ Slower response times
Interface Complexity
✅ Simple and intuitive
❌ Complex
Automated Workflows
✅ Included
❌ Limited
Initial Setup Time
✅ Quick
❌ Challenging
Learning Curve
✅ Low
❌ High
Content Creation Tools
✅ Advanced
✅ Advanced
Artificial Intelligence
✅ Integrated
❌ Limited
Integrations
✅ Wide range of tools
✅ Wide range of tools
Mobile Accessibility
✅ Native app
✅ Native app
Analytics and Reporting
✅ Advanced
✅ Advanced
Custom Branding
✅ Supported
✅ Supported
User Permissions
✅ Granular
✅ Granular
Pricing
Find more info on Whale’s pricing here
Whale offers automated workflows, AI documentation & search, and seamless integrations with tools like Slack and Google Workspace. Its best aspect is making documentation actionable, ensuring that the right procedures are applied in practice.
Confluence excels in content management and integrates well with other Atlassian products like Jira and Trello. However, it focuses more on content management than actionable training processes.
Whale is praised for its user-friendly design and intuitive interface, making it easy for new users to onboard and navigate. G2 reviews frequently highlight its straightforward setup and minimal learning curve.
Confluence can be complex and challenging for new users, requiring a steeper learning curve. Many users mention the initial setup can be daunting and time-consuming, making it less accessible for quick implementations.
Whale is known for excellent customer support, with quick response times and helpful assistance. Users frequently highlight the support team’s efficiency and willingness to assist with any issues.
Confluence offers solid customer support, especially for premium users. However, some users report slower response times and less personalized support experiences compared to Whale.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Available
Standard: $4.89 per user month
Premium: $8.97 per user per month
Enterprise: pricing upon request
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to Use’
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
“I am loving this platform for organizing SOPs & for creating trainings for team members! It’s super easy to use and has a ton of features for creating.”
– Katelyn K., Small-Business (50 or fewer employees)
"The AI-generated quizzes and training flows have been a game-changer for our team."
– Joseph T., Mid-Market
"We love how Whale has streamlined our process documentation. It’s intuitive and efficient."
– Verified User, Insurance
"Whale is like having a digital assistant for all our training needs. It’s simply the best."
– Luis V., Small Business
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.