Comparison

Whale logo

vs.

Can't decide between
Whale and Process Street?

It all comes down to the level of knowledge management you need.

Comparing the two tools

In the realm of process documentation and team training, choosing the right tool is crucial for efficiency and success. Whale and Process Street are two prominent platforms designed to streamline these tasks.

Whale emerges as the smarter choice due to its powerful content creation tools, AI-driven documentation and search, intuitive knowledge base, and responsive customer support, making it an all-encompassing solution for comprehensive process documentation and training.

In a seashell

Ease of use (G2)

Customer Support

Interface Complexity 

Training flows

Initial Setup Time

Learning Curve

Content Creation Tools

Artificial Intelligence

Integrations

Mobile Accessibility

Analytics and Reporting

Custom Branding

User Permissions

Pricing

Whale logo

High usability

Exceptional, highly responsive

Simple and intuitive

Advanced

Quick

Short

Advanced

Integrated

Extensive

Native app

Detailed

Extensive

Available

Granular

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Process Street logo for Whale versus Process Street page

Usable, but steeper learning curve

Good, but occasional delays

More complex

Basic

Moderate

Steeper

Basic

Not available

Limited

Native app

Basic

Limited

Limited

Basic

  • No Free Plan
  • Startup (5 members): $100 per month
  • Pro (x members): $1,500 per month
  • Enterprise: pricing upon request

Ease of use (G2)

High usability

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Usable, but steeper learning curve

Customer Support

Exceptional, highly responsive

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Good, but occasional delays

Interface Complexity

Simple and intuitive

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

More complex

Training flows

Advanced

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Basic

Initial Setup Time

Quick

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Moderate

Learning Curve

Short

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Steeper

Content Creation Tools

Advanced

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Basic

Artificial Intelligence

Integrated

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Not available

Integrations

Extensive

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Limited

Mobile Accessibility

Native app

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Native app

Analytics and Reporting

Detailed

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Basic

Custom Branding

Extensive

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Limited

Knowledge Base

Available

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Limited

User Permissions

Granular

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.

Basic

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

A blue, diagonal, split rectangle logo with two pieces slightly separated represents streamlined SOPs and efficient employee training.
  • No Free Plan
  • Startup (5 members): $100 per month
  • Pro (x members): $1,500 per month
  • Enterprise: pricing upon request

Diving deeper

Features

Whale logo

Whale is a robust platform designed for seamless process documentation and team training. Key features include powerful content creation tools, AI-driven insights, detailed analytics, and extensive integration capabilities. Whale’s standout feature is its intuitive knowledge base system, enabling quick access to documented processes and training materials.

Process Street logo for Whale versus Process Street page

Process Street focuses on creating checklists and workflows for various business processes. It offers templates, checklist generation, and simple task management. While effective for basic process management, it lacks advanced content creation tools and AI-driven features that Whale provides.

Ease of use

Whale logo

Whale scores high on ease of use with an intuitive interface that simplifies content creation and management. According to G2 reviews, users appreciate the minimal learning curve and efficient navigation.

Process Street logo for Whale versus Process Street page

Process Street also ranks well for ease of use but has a steeper learning curve due to its checklist-oriented interface. Users on G2 mention the initial complexity can be challenging for new users.

Customer Support

Whale logo

Whale offers exceptional customer support with a responsive team available through multiple channels. Users on G2 frequently praise the timely and helpful assistance provided by Whale’s support team. Whale also provides Coaching & Training services, and a Migration service. 

Process Street logo for Whale versus Process Street page

Process Street provides solid customer support, but user reviews indicate occasional delays in response times. The support team is helpful, but not as consistently praised as Whale’s support.

Pricing

Whale logo

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Process Street logo for Whale versus Process Street page

Free Plan: Not available

Startup (5 members): $100 per month

Pro (x members): $1,500 per month

Enterprise: pricing upon request

Why others switched to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Illustration of a person with pink hair hugging a large blue heart with both arms, symbolizing the warmth and support found in effective employee training.

More ease of use

Rated ‘Easiest to Use’

Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Illustration of a person with a long arm extending through a computer window, pointing. The figure has blue hair and is dressed in a sweater and pants, highlighting the importance of process documentation in effective employee training.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Illustration of a kangaroo wearing large shoes, perfect for onboarding material, with trees in the background.

What clients say about us on

Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.

Image showcasing five G2 award badges for Summer 2024, featuring Momentum Leader and Easiest to Do Business With, along with Easiest Setup for Mid-Market—demonstrating excellence in onboarding and employee training.

Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”

Jonas M., Small-Business (50 or fewer employees)

We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”

Verified User in Financial Services, Small-Business (50 or fewer employees)

“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.

Julie H., Mid-Market (51-1000 employees)

The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”

Julianne W., VP of Operations, Small-Business (50 or fewer employees)

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!

Illustration of a user interface with a sidebar showing percentages and three overlapping cards with profiles and text, ideal for onboarding new users or detailing SOPs.