Comparison

Can't decide between Whale and ClickUp?

It all comes down to your need for documentation & training

Comparing the two tools

Choosing the right tool for process documentation and team training can be a game-changer for your organization.

While both Whale and ClickUp offer valuable features, Whale stands out as the smarter choice for those focused on documenting processes and training their team effectively.

 

In a seashell

Ease of use (G2)

Customer Support

Interface Complexity 

Automated Workflows

Initial Setup Time

Learning Curve

Content Creation Tools

Artificial Intelligence

Integrations

Mobile Accessibility

Analytics and Reporting

Custom Branding

User Permissions

Pricing

✅ 4.8

✅ Exceptional, highly responsive

✅ Simple and intuitive

✅ Available

✅ Quick

✅ Short

✅ Comprehensive

✅ Advanced

✅ Wide range of tools

✅ Native app

✅ Advanced

✅ Extensive

✅ Available

✅ Granular

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

ClickUp Logo

✅ 4.3

✅ Good

❌ Complex for non-savvy users

✅ Available

❌ Time-consuming

❌ Steeper

✅ Comprehensive

✅ Available

✅ Wide range of tools

✅ Native app

✅ Advanced

❌ Limited

✅ Available

✅ Granular

  • Free Plan
  • Unlimited: $7 per user per month
  • Business: $12 per user per month
  • Enterprise: pricing upon request

Ease of use (G2)

✅ 4.8

✅ 4.3

Customer Support

✅ Exceptional, highly responsive

✅ Good

Interface Complexity

✅ Simple and intuitive

❌ Complex for non-savvy users

Automated Workflows

✅ Available

✅ Available

Initial Setup Time

✅ Quick

❌ Time-consuming

Learning Curve

✅ Short

❌ Steeper

Content Creation Tools

✅ Comprehensive

✅ Comprehensive

Artificial Intelligence

✅ Advanced

✅ Available

Integrations

✅ Wide range of tools

✅ Wide range of tools

Mobile Accessibility

✅ Native app

✅ Native app

Analytics and Reporting

✅ Advanced

✅ Advanced

Custom Branding

✅ Extensive

❌ Limited

Knowledge Base

✅ Available

✅ Available

User Permissions

✅ Granular

✅ Granular

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

  • Free Plan
  • Unlimited: $7 per user per month
  • Business: $12 per user per month
  • Enterprise: pricing upon request

Diving deeper

Features

Whale is designed to streamline process documentation and team training with features like step-by-step guides, process tracking, and a centralized knowledge base. Its standout feature is its advanced automation capabilities for training workflows, which ensure that team members receive the right training content at the right time, significantly reducing the manual effort involved in employee onboarding and ongoing training.

ClickUp-Logo-1024x576

ClickUp is a versatile project management tool that includes task management, time tracking, and collaboration features. While it offers a range of functionalities, it lacks specialized features for process documentation and training.

Ease of use

Whale is praised for its intuitive interface and ease of use, with users highlighting how quickly teams can start using the platform without extensive training. According to user reviews, Whale has a G2 score of 4.8 for ease of use.

ClickUp-Logo-1024x576

ClickUp, while powerful, can be overwhelming due to its extensive features. Users often mention a steep learning curve, particularly for teams new to such comprehensive tools. ClickUp’s G2 score for ease of use is 4.3.

Customer Support

Whale offers robust customer support with quick response times and helpful guidance. Users frequently commend the support team’s dedication to ensuring a smooth user experience.

ClickUp-Logo-1024x576

ClickUp provides various support options, including chat and email support. However, users sometimes report slower response times and less personalized assistance compared to Whale.

Pricing

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

ClickUp-Logo-1024x576

Free Plan: Available

Unlimited: $7 per user per month

Business: $12 per user per month

Enterprise: pricing upon request

Why Others Switched to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

More ease of use

Rated ‘Easiest to Use’

Clients switch from other providers to Whale mostle because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

What clients say about us on

"Whale has transformed how we document and share our processes. The intuitive interface makes it easy for everyone to get on board."

– John D., Operations Manager

"The ability to embed videos and rich media in Whale has significantly improved our team’s learning experience."

– Sarah K., Training Coordinator

"Whale’s customer support is top-notch. They are always ready to help and ensure we get the most out of the platform."

– David R., IT Director

"Switching to Whale was a game-changer for us. Our process documentation is now centralized and easily accessible."

– Emily W., HR Manager

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!