Whale vs. Document360

Choosing the right tool for you

Both Whale and Document360 can be used to organize and share internal company processes and information.

Businesses use both platforms to create, document, and manage their standard operating procedures (SOPs) and processes.

Let’s explore to help you make the best choice.

A feature comparison

Document360 Logo landscape

In comparing Whale versus Document360, our suggestion is to sign up for the ALWAYS free option on Whale. It never expires, so you’ll be able to test what it’s really like to be in the product.

Whale vs. Document360 Comparison - Rated by G2

When assessing the two solutions on G2, reviewers found Whale easier to use, set up, and administer. Reviewers also preferred doing business with Whale overall.

  • Reviewers felt that Whale meets the needs of their business better than Document360.
  • When comparing quality of ongoing product support, reviewers felt that Whale is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Whale.

WE'RE PROACTIVE

Rated 'Best Support'

Whale supports new customers all the way from migrating their old documentation to creating new ones. Better support and faster onboarding means quicker documenting, onboarding and training so you can get aligned.

WE'RE QUICK

Rated 'High Performer'

We’ve made it priority to integrate intelligent features like AI Assist, auto translate and automated flows, and suggestions to make sure your team works smarter faster, not harder. Faster onboarding and faster training.

WE'RE EASY

Rated 'Easiest to Use'

Customers and users love the ease with which Whale can be navigated all the way from documenting new processes to sharing with a team member and analyzing the insights.


What they say about us on G2

The g2 logo in an orange circle.
Ali Z.
Ali Z.
What else do you need for Centralized knowledge sharing Repository?
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Interface if Use whale is quite simplest and easy to use. Onboarding exercises and videos are super cool. you Don't need to Jump in here and there. It start assigning you tasks by it self which is the best thing about Whale.
Jonathan F.
Jonathan F.
Highly Flexible KMS for Training, Onboarding and SOP management
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Whale provides a comprehensive KMS/LMS for companies to provide a structured solution for training, onboarding, standard operating procedures and designed in a way to easily build out, add content, and assign ownership to SMEs. It provides built in tools, and the Whale team is very open to feedback on how to enhance and improve its product/platform.
Sophie D.
Sophie D.
Accountantsburo Lauwers
Read More
Database for standard templates are collected on one place. It's a start to improve the efficiency between our three departments, located in three different cities. We don't lose time anymore to search certain standard mails or templates, we find it directly in Whale, what is a huge time saving. New colleagues can find in a wip important informations on our internal procedures.
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Pricing

Save up to 40% with yearly!

An illustration of a whale in blue and pink, showcasing the knowledge and documentation needed for employee training.

Forever Free

For individuals or very small teams getting started with documentation

$ 0

/ seat per month

Up to 5 seats – no credit card required

Included in this plan:

Essentials

For teams who want to document, organize and share company knowledge

$ 6

/ seat per month

Min. 5 seats – billed yearly

Everything in Free, and...

MOST POPULAR

An illustration of a whale with pink spots, showcasing my knowledge in SOPs and employee training.

Scale

For growing companies looking to automate and scale employee onboarding and training

$ 10

/ seat per month

Min. 10 seats – billed yearly

Everything in Essentials, and...

Enterprise

For larger organizations looking for ultimate control and flexibility

Custom

Contact us for a personal quote

Everything in Scale, and...

How does the pricing vary?

The first thing that stands out when comparing Whale versus Document360 pricing is that there are many additional charges on Document360.

Document360 has 4 pricing options;

  • Standard Plan starting at $149 per project/month (Billed annually)
  • Professional plan 
  • starting at $299 per project/month (Billed annually)
  •  Business plan starting at $399 per project/month (Billed annually)
  • Or an Enterprise plan starting at $599 per project/month (Billed annually)

This excludes all add-ons which Document360 charges extra for.

Document360 charges the following for these ad-ons (which are FREE on all Whale plans);

  • Customer Support $500 per month
  • AI $99 per month
  • API Documentation $99 per month

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover how all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!