When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Document360 offer different approaches to achieving this goal.
Document360 is primarily designed as a knowledge base tool, focusing on creating, managing, and sharing information efficiently. While it excels in these areas, it does not have the specialized training functionalities that Whale offers, making Whale a more suitable choice for businesses looking to document processes and train their employees effectively.
Ease of use
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
✅ Simple and intuitive
✅ Exceptional, highly responsive
✅ Simple and intuitive
✅ Available
✅ Quick
✅ Low
✅ Comprehensive
✅ Integrated
✅ Extensive
✅ Native app
✅ Detailed
✅ Supported
✅ Available
✅ Granular
Find more info on Whale’s pricing here
✅ Powerful but complex
✅ Good but occasional delays
❌ Complex for non-savvy users
❌ Not available
❌ Time-consuming
❌ High
✅ Comprehensive
✅ Integrated
✅ Extensive
✅ Native app
✅ Detailed
✅ Supported
✅ Available
✅ Granular
Ease of use
✅ Simple and intuitive
✅ Powerful but complex
Customer Support
✅ Exceptional, highly responsive
✅ Good but occasional delays
Interface Complexity
✅ Simple and intuitive
❌ Complex for non-savvy users
Automated Workflows
✅ Available
❌ Not available
Initial Setup Time
✅ Quick
❌ Time-consuming
Learning Curve
✅ Low
❌ High
Content Creation Tools
✅ Comprehensive
✅ Comprehensive
Artificial Intelligence
✅ Integrated
✅ Integrated
Integrations
✅ Extensive
✅ Extensive
Mobile Accessibility
✅ Native app
✅ Native app
Analytics and Reporting
✅ Detailed
✅ Detailed
Custom Branding
✅ Supported
✅ Supported
Knowledge Base
✅ Available
✅ Available
User Permissions
✅ Granular
✅ Granular
Pricing
Find more info on Whale’s pricing here
Whale provides a robust platform for process documentation and training, with features including customizable templates, process tracking, and integration with popular tools like Slack and Microsoft Teams. Whale’s standout feature is its automated training programs, which ensure that your team is always up-to-date with the latest processes.
Document360 focuses on creating and managing knowledge bases with features like advanced search, version control, and extensive third-party integrations. However, it lacks the specialized training functionalities that Whale offers, making it less ideal for process training.
Whale is designed with user-friendliness in mind, featuring an intuitive interface and easy-to-navigate dashboard. On G2, users consistently praise Whale’s ease of use, contributing to its high score in this category.
While Document360 also boasts an intuitive interface, some users report a steeper learning curve compared to Whale. G2 reviews suggest that while it’s powerful, it requires more time to master its full potential.
Whale provides excellent customer support with 24/7 availability, live chat, and a comprehensive help center. Users on G2 often highlight the responsiveness and helpfulness of Whale’s support team.
Document360 offers solid customer support, including live chat and a detailed knowledge base. However, some G2 reviews mention delayed responses during peak times, which can be a drawback for urgent issues.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Not available
Standard: $149 per project per month
Professional: $299 per project per month
Business: $399 per project per month
Enterprise: $599 per project per month
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to Use’
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
“Whale has transformed our onboarding process, making it seamless and efficient.”
– JD, Acme Corp.
“The automated training programs in Whale are a game-changer for our team.”
– Jane Smith, Tech Solutions.
“Whale’s integration with Slack and Teams has streamlined our communication and process tracking.”
– Mark Johnson, Innovate LLC.
“The customer support from Whale is outstanding, always ready to help with any issue.”
– Sarah Lee, Enterprise Inc.
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.