Comparing Whale to Document360?
When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Document360 offer different approaches to achieving this goal.
Document360 is primarily designed as a knowledge base tool, focusing on creating, managing, and sharing information efficiently. While it excels in these areas, it does not have the specialized training functionalities that Whale offers, making Whale a more suitable choice for businesses looking to document processes and train their employees effectively.
Side by side
In a seashell
Source: G2, 2026.
| Feature |  | Document360 |
|---|---|---|
| Star Rating | 4.8/5 | 4.7/5 (541 reviews) |
| Ease of Use | 9.6 | 9.3 |
| Ease of Setup | 9.6 | 9.2 |
| Ease of Admin | 9.5 | 9.1 |
| Quality of Support | 9.7 | 9.5 |
| Good Partner in Business | 9.8 | 9.5 |
| Product Direction | 9.7 | 9.4 |
| Book a Demo |
Alice AI
Meet Alice, the AI that knows
how your company works
Alice is the AI assistant inside Whale. It works from your own SOPs and org chart, and builds content as well as finding it.
Answers with sources
Ask in plain language and follow up. Answers come from your workspace, with a link to the source.
Knows your org chart
Ask who owns a process, who reports to whom or which team handles what.
Creates for you
SOPs, checklists, step-by-step guides and quizzes, plus whole boards, libraries and playbooks when your permissions allow.
Brings in what you have
Turns PDF and Word files into SOPs, and videos into step-by-step guides.
Remembers how you work
Keeps your preferences and context, and you can see or delete every memory.
Whale MCP
Connect Claude, OpenAI or Gemini to search and build your SOPs, within your Whale permissions. Alice also works with Microsoft Teams, Slack and Notion.
Diving deeper
Features
Whale provides a robust platform for process documentation and training, with features including customizable templates, process tracking, and integration with popular tools like Slack and Microsoft Teams. Whale’s standout feature is its automated training programs, which ensure that your team is always up-to-date with the latest processes.
Document360 focuses on creating and managing knowledge bases with features like advanced search, version control, and extensive third-party integrations. However, it lacks the specialized training functionalities that Whale offers, making it less ideal for process training.
Ease of use
Whale is designed with user-friendliness in mind, featuring an intuitive interface and easy-to-navigate dashboard. On G2, users consistently praise Whaleu2019s ease of use, contributing to its high score in this category.
While Document360 also boasts an intuitive interface, some users report a steeper learning curve compared to Whale. G2 reviews suggest that while it’s powerful, it requires more time to master its full potential.
Customer Support
Whale provides excellent customer support with 24/7 availability, live chat, and a comprehensive help center. Users on G2 often highlight the responsiveness and helpfulness of Whaleu2019s support team.
Document360 offers solid customer support, including live chat and a detailed knowledge base. However, some G2 reviews mention delayed responses during peak times, which can be a drawback for urgent issues.
Pricing
Free Plan: Available
Team Plan: $10 per user per month
Scale Plan: $12 per user per month
Enterprise Plan: Starting at $1200 per month
Find more info on Whale’s pricing here
Free Plan: Not available
Standard: $149 per project per month
Professional: $249 per project per month
Business: $399 per project per month
Enterprise: $599 per project per month
Why others switched from Document360 to Whale
More ease of use
Rated ‘Easiest to Use’
Clients switch from Document360 to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
More speed
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
More support
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
What clients say about us on
Dedicated to Customer Success & Support
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
Whale's Award Winning Customer Care
At Whale, we’re dedicated to ensuring your success as you explore a powerful alternative to Document360. Discover our tailored resources and personalized support, specifically designed to help you seamlessly transition from Document360 to Whale and achieve your goals effortlessly. Experience why Whale is the preferred Document360 competitor for businesses looking for enhanced user experience and superior support.
Knowledge Base
For Answers When You Need Them
Need answers on Whale? Our comprehensive Knowledge Base is at your fingertips, offering detailed articles, step-by-step guides, and in-depth videos. Whether you prefer to read or watch our videos, our award-winning* content is always available to you, completely free, forever.
Whale Universe
Your Gateway to Whale
Kickstart your Whale journey with the Whale Universe. It’s accessible directly from your dashboard. From the Whale Universe, you’ll be able to access ready-to-go templates, ask Alice (your personal AI assistant anything) and download the Mobile App, Step Recorder, and Extension in seconds.
Process University
Get Rewarded for Learning
Process University is like no other university. It’s a win-win for businesses and teams with process training that raises the value of your business and team members. Because we believe your teams don’t need training on our product, they should be awarded for being skilled in process.
1-on-1 Coaching
Invested in Your Success
For personalized guidance, our Customer Success team is ready to assist with 1-on-1 coaching. We don’t just teach you how to use Whale. We dive deep into best practices and use cases, ensuring you master the art of knowledge documentation. Let us help you navigate the platform with confidence.
Weekly Q&A Sessions
Learn As You Grow
Join our weekly training and Q&A to get personalized answers to your questions. Our regular webinars introduce new features and show you how to maximize your potential on the Whale platform. Whenever a new feature is introduced, we invite you to join us to ensure you get the most out of the platform.
Migration Services
Let Us Help You Make the Change
Already have your processes documented? We’re here to ensure a seamless transition to Whale. Our Migration Services don’t just transfer your content: they elevate it. We’ll refine and optimize your knowledge base to align with your goals, making it faster and easier for your team to find what they need.
Security
Security your IT team
can sign off on
What IT asks about before a rollout, answered.
SOC 2 certified
How your procedures and records are stored and protected is independently audited.
Granular permissions and enforced SSO
Available from the Advance plan, so access control matches how your organisation is already set up.
GDPR aligned
EU and UK data rights documented in the Whale Trust Center.
Your data, your region
Hosted in the US or the EU, whichever you choose.
Enterprise agreements
A BAA is signed on request on the Enterprise plan.
Plans that grow with your team
Scale
For a team putting every process in one place.
$249/mobilled yearly- 3 creators includedEach extra creator: $29/mo billed yearly, $39/mo billed monthly.
Advance
Most popularFor growing teams that onboard and train at scale.
$499/mobilled yearly- 5 creators includedEach extra creator: $39/mo billed yearly, $49/mo billed monthly.
Enterprise
For larger organizations that need security and control.
Custombilled yearly- Unlimited members
Frequently Asked Questions (FAQ)
01What is Document360?
Document360 is a knowledge base platform used to build self-service help centres and product documentation, aimed primarily at customer-facing content.
02How easy is it to switch from another platform?
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
03How easy is it to onboard my team members onto Whale?
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
04Is Whale expensive?
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
05What is the best alternative to Document360?
Whale. Document360 is built primarily for customer-facing help centres. Whale is built for the people who run your business: internal SOPs, checklists and policies with owners and review dates, assigned to roles, with onboarding and training built in rather than bolted on.
06👉 Choose Whale as an alternative to Document360 if
- You need written SOPs, checklists and policies as your source of truth, not only a customer-facing knowledge base.
- You want every procedure to have an owner, a version history and a review date.
- You need to prove who has read and understood which version.
- You’re looking for AI SOP Software with employee onboarding and training features.
- You want structured onboarding and training paths inside the tool rather than exported to an LMS.
- You want processes mapped to roles with an org chart.
- You want one searchable place for text, checklists and video together.
- You want AI tools to read and write your documentation through an MCP server.