When comparing Whale and Guru, it’s clear that while both platforms aim to streamline knowledge sharing and process documentation, they serve slightly different purposes.
Whale focuses on simplifying team training and process documentation, making it ideal for small to large-sized businesses. In contrast, Guru emphasizes AI-based knowledge sharing tailored for large enterprises.
Ease of use
Customer Support
Process Documentation
Training Tools
Knowledge Sharing
Integrations
AI-powered search
Interface
Compliance Management
Onboarding Process
Collaboration Tools
Mobile Accessibility
Customization Options
Response Time
Pricing
✅ High
✅ Highly praised
✅ Simple & effective
✅ Integrated
✅ Efficient & clear
✅ Excellent integrations
✅ Virtual AI Assistant
✅ Highly intuitive
❌ Limited
✅ Streamlined
✅ Built-in
✅ Native app
✅ Included
✅ Quick and reliable
Find more info on Whale’s pricing here
✅ Moderate
❌ Mixed reviews
❌ Not a core focus
✅ Available
✅ AI-driven
✅ Good integrations
✅ Enterprise-level
✅ Intuitive
✅ Extensive
✅ Comprehensive
✅ Built-in
✅ Native app
✅ Included
❌ Slower response times
Ease of use
✅ High
✅ Moderate
Customer Support
✅ Highly praised
❌ Mixed reviews
Process Documentation
✅ Simple & effective
❌ Not a core focus
Training Tools
✅ Integrated
✅ Available
Knowledge Sharing
✅ Efficient & clear
✅ AI-driven
Integrations
✅ Excellent integrations
✅ Good integrations
AI-powered search
✅ Virtual AI Assistant
✅ Enterprise-level
Interface
✅ Highly intuitive
✅ Intuitive
Compliance Management
❌ Limited
✅ Extensive
Onboarding Process
✅ Streamlined
✅ Comprehensive
Collaboration Tools
✅ Built-in
✅ Built-in
Mobile Accessibility
✅ Native app
✅ Native app
Customization Options
✅ Included
✅ Included
Response Time
✅ Quick and reliable
❌ Slower response times
Pricing
Whale offers robust process documentation, training, and seamless integration with other tools. Key features include AI Assist for process creation, a step recorder, screen recorder, and over 100 templates. Whale’s standout feature is its intuitive process documentation system, lacking in Guru.
Guru excels in AI-driven knowledge management, offering an enterprise search, intranet, and compliance management. However, it lacks the comprehensive and user-friendly process documentation features that Whale provides, making it less suitable for detailed team training processes.
Whale is praised for its high ease of use, with an intuitive interface that facilitates quick onboarding and easy navigation. On G2, users commend its simplicity and efficiency.
Guru also scores well on ease of use but can be more complex due to its extensive feature set aimed at large organizations. Some users find it less accessible for smaller teams.
Whale offers exceptional customer support, known for its responsiveness and helpfulness. Users on G2 highlight the quality and availability of Whale’s support team.
Guru provides robust customer support, though some users report slower response times and less personalized assistance compared to Whale. It is generally effective but can be inconsistent.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: pricing upon request
Find more info on Whale’s pricing here
Free Plan: Limited to 30 days
All-in-one: $15 per user per month
Enterprise Plan: pricing upon request
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to Use’
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
"Whale has revolutionized the way we document our processes and train our team."
– John D.
"The ease of use and comprehensive support make Whale a must-have tool."
– Sarah P.
"Whale’s integration with other tools we use daily is seamless and intuitive."
– Michael L.
"The pricing structure of Whale makes it accessible without compromising on features."
– Emma R.
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.