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COMPARISON

Whale vs Scribe

Do you need a step recorder? Or a comprehensive tool to align your teams on processes?

  • 4.8/5 on G2
  • SOC 2 certified

Comparing Whale to Scribe?

Choosing the right tool for process documentation and team training is essential for organizational efficiency. Whale and Scribe are both notable solutions in this space, but they cater to different needs. Whale rated higher than Scribe on Ease of Use, Quality of Support and Product Direction (G2, 2026).

Whale is a comprehensive software platform with multiple features for process documentation and training, including a step recorder, screen recorder, AI assist, and automated workflows. In contrast, Scribe focuses primarily on being a step recorder, ideal for creating quick, step-by-step guides. This makes Whale the superior choice for organizations looking to centralize and streamline their documentation and training efforts.

Side by side

In a seashell

Whale vs Scribe
FeatureScribe
Ease of useIntuitive designUser-friendly (just for guides)
Customer SupportExceptional, highly responsiveSlow, often unresponsive
Interface ComplexitySimple and intuitiveComplex for advanced use
Automated WorkflowsIncludedLacks advanced workflows
Initial Setup TimeQuickQuick
Learning CurveShortShort
Content Creation ToolsComprehensiveExcellent (just for guides)
Artificial IntelligenceIntegratedAI-powered for guides
IntegrationsWide range of toolsLimited
Mobile AccessibilityNative appNative app
Analytics and ReportingAdvancedBasic
Custom BrandingSupportedSupported
Knowledge BaseAvailableAvailable
User PermissionsGranularGranular
PricingWhale charges per creator, not per user. Members are unlimited on every paid plan. Free Plan: $0/month. 1 creator, up to 10 members. Scale Plan: $249/month. 3 creators included, unlimited members. Advance Plan: $499/month. 5 creators included, unlimited members. Enterprise Plan: Starting at Custom. Need more creators? Add them on demand: $29/mo on Scale, $39/mo on Advance. Find more info on Whale’s pricing hereFree Plan Pro Team: $13 per seat per month (5-seat minimum) Pro Personal: $25 per seat per month (1-seat minimum) Enterprise: pricing upon request
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Alice AI

Meet Alice, the AI that knows
how your company works

Alice is the AI assistant inside Whale. It works from your own SOPs and org chart, and builds content as well as finding it.

  • Answers with sources

    Ask in plain language and follow up. Answers come from your workspace, with a link to the source.

  • Knows your org chart

    Ask who owns a process, who reports to whom or which team handles what.

  • Creates for you

    SOPs, checklists, step-by-step guides and quizzes, plus whole boards, libraries and playbooks when your permissions allow.

  • Brings in what you have

    Turns PDF and Word files into SOPs, and videos into step-by-step guides.

  • Remembers how you work

    Keeps your preferences and context, and you can see or delete every memory.

  • Whale MCP

    Connect Claude, OpenAI or Gemini to search and build your SOPs, within your Whale permissions. Alice also works with Microsoft Teams, Slack and Notion.

Diving deeper

  • Features

    Whale offers a robust suite of features designed to enhance process documentation and training. Key features include automated workflows, screen recording, AI assist, and seamless integrations with tools like Slack and Google Workspace. The standout advantage of Whale is its comprehensive approach, making documentation actionable and ensuring team members consistently follow the correct procedures.

    Scribe excels at creating step-by-step guides quickly and efficiently using AI to capture screenshots and add annotations. While Scribe is excellent for creating guides, it lacks Whale’s broader functionality, such as automated workflows, real-time collaboration, and AI-driven insights for process improvement.

  • Ease of use

    Whale is praised for its user-friendly design and intuitive interface, making it easy for new users to onboard and navigate. G2 reviews frequently highlight its straightforward setup and minimal learning curve.

    Scribe is also user-friendly, with users appreciating its simplicity in creating guides. However, some reviews mention that it can be less intuitive for managing more complex documentation and integrations.

  • Customer Support

    Whale is known for excellent customer support, with quick response times and helpful assistance. Users frequently highlight the support team’s efficiency and willingness to assist with any issues.

    Whale also provides Coaching & Training services, and a Migration service.

    Scribe offers good customer support, but some users have reported slower response times and less comprehensive support compared to Whale.

  • Pricing

    Free Plan: $0/month with 1 creator and up to 10 members

    Scale Plan: $249/month with 3 creators and unlimited members

    Advance Plan: $499/month with 5 creators and unlimited members

    Enterprise Plan: Starting at Custom

    Find more info on Whale’s pricing here

    Free Plan: Not available

    Pro Team: $13 per seat per month (5-seat minimum)

    Pro Personal: $25 per seat per month (1-seat minimum)

    Enterprise: pricing upon request

Top 3 reasons teams pick Whale over Scribe

Source: G2, 2026

  • More support

    Better support, when it actually matters

    Whale scores 9.7 for Quality of Support on G2, compared to 9.2 for Scribe. When a process breaks or a new hire is stuck, you’re not waiting in a queue.

  • More partnership

    Rated a better long-term partner

    Whale scores 9.8 on “Has the product been a good partner in doing business?” versus 9.4 for Scribe. That’s the metric G2 reviewers use to judge whether a vendor holds up after the sale, not just at signup.

  • More ease of use

    Easier to use, day one and beyond

    Whale rates 9.6 for Ease of Use and 9.6 for Ease of Setup, both ahead of Scribe. Get your team fully onboarded without a learning curve eating into the time you’re trying to save.

Whale surpasses Scribe in functionality, offering way more than just step recording.

If you’re looking for a tool where you could step record, screen record, automate onboarding with processes, train your teams with quizzes….and more, then you need Whale!

4.8/5G2

What clients say about us on

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

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Whale customer success team member

Security

Security your IT team
can sign off on

What IT asks about before a rollout, answered.

  • SOC 2 certified

    How your procedures and records are stored and protected is independently audited.

  • Granular permissions and enforced SSO

    Available from the Advance plan, so access control matches how your organisation is already set up.

  • GDPR aligned

    EU and UK data rights documented in the Whale Trust Center.

  • Your data, your region

    Hosted in the US or the EU, whichever you choose.

  • Enterprise agreements

    A BAA is signed on request on the Enterprise plan.

Plans that grow with your team

  • Scale

    For a team putting every process in one place.

    $249/mobilled yearly
    • 3 creators includedEach extra creator: $29/mo billed yearly, $39/mo billed monthly.
  • Advance

    Most popular

    For growing teams that onboard and train at scale.

    $499/mobilled yearly
    • 5 creators includedEach extra creator: $39/mo billed yearly, $49/mo billed monthly.
  • Enterprise

    For larger organizations that need security and control.

    Custombilled yearly
    • Unlimited members

Compare every feature

Frequently Asked Questions (FAQ)

01What is Scribe?

Scribe is a process capture tool. It records your screen as you work and turns it into a step-by-step guide with annotated screenshots.

02How easy is it to switch from another platform?

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

03How easy is it to onboard my team members onto Whale?

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

04Is Whale expensive?

To start off with, Whale comes with a free plan. Yup. That’s access up front so you can see the value before you spend a cent. After that, you only pay for what you use: add functionality when you need it, add team members when it makes sense. That means you pay for the features you want and the seats you actually use, nothing extra. You’ve literally got nothing to lose.

Find more info on Whale’s pricing here

05Does Whale do screen and step recording like Scribe?

Yes. Whale’s Step Recorder automatically documents every click, keystroke, and navigation path while you work, the same core capability Scribe is built around. The difference is what happens after: Whale turns that recording into a searchable SOP inside a knowledge base your whole team can train from, instead of a standalone guide.

06I only need quick step-by-step guides. Why would I need more than Scribe?

If step-by-step guides are genuinely all you need, Scribe does that well. But most teams that start with ‘just capture the steps’ end up needing to onboard new hires, track who’s actually read a procedure, and keep documentation up to date as processes change. Whale does everything Scribe does, plus the training, search, and version control layer that turns a pile of guides into a system your whole team works from.

07Is Whale rated better than Scribe on G2?

Yes. Whale outrates Scribe on every head-to-head G2 metric, including Ease of Use (9.6 vs. 9.4), Quality of Support (9.7 vs. 9.2), and Meets Requirements (9.4 vs. 9.2), based on G2 reviews as of 2026.

08What other alternatives should I consider to Scribe?

For a wider look at what else is out there, check out our full roundup of the best Scribe alternatives.

09What is the best alternative to Scribe?

Whale. Scribe is excellent at capturing a process as a step-by-step guide, and it stops there. Whale keeps those guides alongside written SOPs, checklists and policies in one searchable place, gives each an owner and a review date, and turns them into assigned training with quizzes and read tracking.

10👉 Choose Whale as an alternative to Scribe if
  • You need written SOPs, checklists and policies as your source of truth, not only auto-captured step-by-step guides.
  • You want every procedure to have an owner, a version history and a review date.
  • You need to prove who has read and understood which version.
  • You’re looking for AI SOP Software with employee onboarding and training features.
  • You want structured onboarding and training paths inside the tool rather than exported to an LMS.
  • You want processes mapped to roles with an org chart.
  • You want one searchable place for text, checklists and video together.
  • You want AI tools to read and write your documentation through an MCP server.

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