When it comes to documenting processes and training your team, Whale and SweetProcess are two leading tools that offer distinct features.
Whale excels in creating interactive training programs and detailed process documentation, making it ideal for companies focused on comprehensive employee training. SweetProcess, on the other hand, is limited to creating and managing standard operating procedures efficiently.
Ease of use (G2)
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
✅ Simple and intuitive
✅ Exceptional, highly responsive
✅ User-friendly
✅ Available
✅ Quick
✅ Low
✅ Comprehensive
✅ Advanced
✅ Wide range of tools
✅ Native app
✅ Detailed
✅ Supported
✅ Available
✅ Granular
Find more info on Whale’s pricing here
✅ User-friendly but less intuitive
✅ Good but occasional delays
❌ Less intuitive for complex SOPs
❌ Not available
❌ Time-consuming
❌ Moderate
✅ Comprehensive
❌ Not integrated
✅ Wide range of tools
✅ Native app
✅ Detailed
✅ Supported
✅ Available
✅ Granular
Ease of use
✅ Simple and intuitive
✅ User-friendly but less intuitive
Customer Support
✅ Exceptional, highly responsive
✅ Good but occasional delays
Interface Complexity
✅ Simple and intuitive
❌ Less intuitive for complex SOPs
Automated Workflows
✅ Available
❌ Not available
Initial Setup Time
✅ Quick
❌ Time-consuming
Learning Curve
✅ Low
❌ Moderate
Content Creation Tools
✅ Comprehensive
✅ Comprehensive
Artificial Intelligence
✅ Advanced
❌ Not integrated
Integrations
✅ Wide range of tools
✅ Wide range of tools
Mobile Accessibility
✅ Native app
✅ Native app
Analytics and Reporting
✅ Detailed
✅ Detailed
Custom Branding
✅ Supported
✅ Supported
User Permissions
✅ Granular
✅ Granular
Pricing
Find more info on Whale’s pricing here
Whale offers a suite of features tailored for process documentation and employee training, including customizable templates, process tracking, and integration with tools like Slack and Microsoft Teams. A standout feature is Whale’s automated training programs, which streamline the onboarding and ongoing training processes.
SweetProcess focuses on simplifying the creation and management of SOPs. It provides tools for easy documentation, task management, and collaboration. However, it lacks specialized training functionalities, making it less suitable for businesses that need a robust training platform alongside their process documentation.
Whale is designed with user experience in mind, featuring an intuitive interface that makes it easy to create SOPs and manage training materials. Users on G2 praise its straightforward setup and seamless integration with other tools, which contribute to its high ease-of-use score.
SweetProcess also offers an easy-to-use interface, but some users on G2 have noted that it can be less intuitive compared to Whale, particularly when managing complex SOPs.
Whale provides excellent customer support with a responsive team ready to assist users through various channels, including live chat and email. Whale also provides Coaching & Training services, and a Migration service.
SweetProcess offers solid customer support with live chat and an extensive knowledge base. However, some users have mentioned occasional delays in response times during peak periods.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Trial
Standard: $99 per max. 20 users per month
Rated ‘Best Support’
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to Use’
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High Performer’
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
“Great training platform! I am loving this platform for organizing SOPs & for creating trainings for team members! It’s super easy to use and has a ton of features for creating.”
– Katelyn K., Small-Business (50 or fewer employees)
“Useful tool for organizing and updating policies and procedures. The fact that anyone can access the information, and it is all the same. Everyone is on the same page.”
– Jackie B., Mid-Market (51-1000 employees)
“Whale is a streamlined and easy-to-use service that was well integrated with our company.”
– Destiny L., Mid-Market (51-1000 employees)
“Great UX, organized as heck, and a real asset to our team. How much easier it is to organize and sort through compared to Google Drive.”
– Nick D., CEO, Health, Wellness and Fitness, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.