Whale vs Process Street: The Ultimate Checklist and Knowledge Management Comparison.
In the realm of process documentation and team training, choosing the right tool is crucial for efficiency and success. Whale and Process Street are two prominent platforms designed to streamline these tasks.
Whale emerges as the smarter choice due to its powerful checklists feature and content creation tools, AI-driven documentation and search, intuitive knowledge base, and responsive customer support. Whale is an all-encompassing solution for comprehensive process documentation and training.
Ease of use (G2)
Customer Support
Checklist Feature
Interface Complexity
Training flows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
High usability
Exceptional, highly responsive
Creates centralized checklists and workflows in seconds
Simple and intuitive
Advanced
Quick
Short
Advanced
Integrated
Extensive
Native app
Detailed
Extensive
Available
Granular
Find more info on Whale’s pricing here
Usable, but steeper learning curve
Good, but occasional delays
Navigating between checklists can be confusing
More complex
Basic
Moderate
Steeper
Basic
Not available
Limited
Native app
Basic
Limited
Limited
Basic
Ease of use (G2)
High usability
Usable, but steeper learning curve
Customer Support
Exceptional, highly responsive
Good, but occasional delays
Interface Complexity
Simple and intuitive
More complex
Training flows
Advanced
Basic
Initial Setup Time
Quick
Moderate
Learning Curve
Short
Steeper
Content Creation Tools
Advanced
Basic
Artificial Intelligence
Integrated
Not available
Integrations
Extensive
Limited
Mobile Accessibility
Native app
Native app
Analytics and Reporting
Detailed
Basic
Custom Branding
Extensive
Limited
Knowledge Base
Available
Limited
User Permissions
Granular
Basic
Pricing
Find more info on Whale’s pricing here
Whale is a robust platform designed for seamless process documentation and team training. Key features include powerful checklists and documentation creation tools, AI-driven insights, detailed analytics, and extensive integration capabilities. Whale’s standout feature is its intuitive knowledge base system, enabling quick access to documented processes and training materials.
Process Street focuses on creating checklists and workflows for various business processes. It offers templates, checklist generation, and simple task management. While effective for basic process management, it lacks advanced content creation tools and AI-driven features that Whale provides.
Whale scores high on ease of use with an intuitive interface that simplifies content creation and management. According to G2 reviews, users appreciate the minimal learning curve and efficient navigation.
Process Street also ranks well for ease of use but has a steeper learning curve due to its checklist-oriented interface. Users on G2 mention the initial complexity can be challenging for new users.
Whale offers exceptional customer support with a responsive team available through multiple channels. Users on G2 frequently praise the timely and helpful assistance provided by Whale’s support team. Whale also provides Coaching & Training services, and a Migration service.
Process Street provides solid customer support, but user reviews indicate occasional delays in response times. The support team is helpful, but not as consistently praised as Whale’s support.
Free Plan: Available
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Not available
Startup (5 members): $100 per month
Pro (x members): $1,500 per month
Enterprise: pricing upon request
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
We introduced checklists as a feature because we know as your business grows, checklists help you scale up smoothly. They offer a structured approach that’s easy to replicate across different teams and locations, simplifying expansion.
Whale’s checklist feature includes;
Checklist creation (utilizing AI)
Checklist assignment function
Run checklist
Add a checklist as an action in a training flow
Track checklist completion
It’s intuitive and easy to use. To find out more, discover more on Whale’s checklist feature.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
