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EducationTemplatesSuccess Stories
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- Product
- Use Cases
- Resources
EducationTemplatesSuccess Stories
- Pricing
Rihm Family Companies is a 4th-generation family-owned business in the heavy-duty truck industry, employing more than 350 people across 21 locations. JB Rihm, COO at Rihm Kenworth, needed to take years of accumulated SOPs and transform them into a centralized training system that every team member could access. The challenge was that onboarding had been done through desks, binders, and emails with no consistent platform.
The team had been collecting and documenting SOPs for over two years, but sharing them with new hires and the onboarding team was still being done through desks, binders, and emails. There was no cloud-based, centralized platform that all team members could access across the organization.
Rihm was also looking for a partner, not just a product. They needed support and guidance from a team they could trust, and that relationship mattered as much as the features when making the decision.
“We just really felt that the whole team at Whale and the founders mirrored our core values, and were a really good partnership for us.”
With Whale, all team members get a login and permissions assigned to the SOPs relevant to their role, so they only see what applies to them without getting lost in all the company information. Every playbook has its own subject matter expert and a review interval, which means processes are proactively updated by the people who own them.
Automated training flows are deployed to new team members as soon as they join, so onboarding no longer depends on who is in the office or available to walk someone through a binder. If a team member is not on site, training can still be assigned and completed remotely.
“Setting our team up for success is a part of Rihm’s ethos. This is why we chose Whale as our SOP platform.”
All company information has been broken down into easy-to-consume pieces for new hires. Playbooks have subject matter experts assigned, which means processes are updated frequently by the people who know them best. Remote assignment means a new or existing employee can be onboarded from anywhere, at any time, without the COO needing to be involved.
“Setting our team up for success is a part of Rihm’s ethos. This is why we chose Whale as our SOP platform.”
Key features the Rihm team uses to train 350 people across 21 locations.
Automated onboarding sequences are deployed to new hires the moment they join, with access permissions set by role so each person sees what applies to them.
Every playbook is assigned to a named owner with a review interval, so the people who know the processes best keep them current.
All 90 years of company knowledge is centralized in one platform, accessible to every team member across all 21 locations.
