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Customer story

SJA Solutions

How SJA Solutions built an internal Google for a 42-person IT team

SJA Solutions is the IT department for companies that don’t have one, helping small to midsize organizations reach technology excellence. Amber Lehmkuhle, Corporate Trainer, owns all new hire training. Before Whale, the same question got five or six different answers from different people. The team needed one authoritative source of truth it could assign, test, and keep up to date.

42+

Team members

The challenge

The team needed to house all internal documentation in one repository, assign and test people on it, and track usage with metrics. A new hire asking a question got a different answer depending on who they asked, with no way to verify which was correct or current. Amber also needed to build engaging training fast, embedding videos and using AI to get started, without it taking hours to produce.

The AI generation is great because we can create cards and training information, tailor it to our needs and use it for training. All in no time at all.

Amber Lehmkuhle

Corporate Trainer

Before Whale

One question got five or six different answers

No way to verify which answer was current

Documentation had no single repository

Building training material took hours

After Whale

One authoritative source of truth for every question

Training can be assigned and tested, not just shared

Metrics show what people actually search for

AI-assisted creation builds training in minutes

The solution

How Whale solved it

Whale gave the team one centralized repository for all documentation, with training flows to assign and test knowledge. Metrics were a deciding factor: the team can see how many people searched for a topic, which helps them build training that is actually relevant and used. Each process is assigned to an owner who keeps it current. Amber builds engaging material quickly, embedding videos and using AI-assisted creation, and training flows are assigned the moment a new hire joins.

We want to keep building with Whale and use it as our internal Google. For any team member that has a question or needs information, there's Whale.

Amber Lehmkuhle

Corporate Trainer

Key features used

The parts of Whale doing the heavy lifting.

Training flows

New hires get structured onboarding sequences from day one, a clear path through the most important processes.

Analytics

Usage data shows which processes people search for, so Amber builds training that reflects what the team actually needs.

Alice AI

Alice, Whale’s AI assistant, helps Amber build new training cards quickly, so keeping the knowledge base current does not become a second full-time job.

The results

One answer for every question

Instead of five or six versions, new hires get a single source that represents company best practice.

Processes owned and maintained

Every process has an owner and a review cycle, so the knowledge base stays current instead of going stale.

Training built fast

AI-assisted creation and embedded video let Amber produce engaging material in minutes, not hours.

Success stories

Real results for teams small and big.

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Aurora Medical Spa

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Oxygen Service Company

Oxygen Service Company has been running on EOS since 2013. With increased growth, the team needed a way to document, centralize & update processes.

Image Solutions

Image Solutions is a uniform service provider to some of the most well known brands. The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.

Theiner ICT

Theiner ICT, a Dutch IT company, has been serving small and medium businesses since 2006. As the company grew from 3 to 35 employees, maintaining consistency in processes and knowledge sharing became increasingly difficult.

Rihm Family Companies

Rihm Family Companies, Inc. (RFC) is a 4th generation family-owned and operated business focused on providing exceptional service in the heavy-duty truck industry. See how Rihm is harnessing their company wisdom to onboard new hires.

SJA Solutions

SJA Solutions is the IT Solution for companies who don’t have IT! Find out how SJA Solutions is creating an internal Google using Whale.

Spartan Plumbing

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Posternock Apell

The team at Posternock Apell was looking for a way to systematize their policies and procedures for their legal firm. From implementing Whale they now have a more efficient way of working.

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Fairway

With the help of a process consultant and Whale, Ben and his team were able to onboard new team members and train them consistently across locations.

Avior Wealth

Implementing Whale meant that Avior Wealth could train their team members across eight locations but with one central repository.

Elmwood Agency

With the help of Whale-certified partner Jason Henderberg, the team began documenting their processes. The team utilized videos and screenshots to ensure everything documented very well and in an organized manner.

SkyPort IT

Working with Whale certified partner Jason Henderberg, the team loaded over 100 documents into cards on Whale. Now the team has an organized and centralized documentation system and is setting up automated training workflows to train future new hires.