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Driving IT Excellence through Documentation and Training

Streamline your IT team(s), minimize technical errors, and enhance productivity with Whale’s all-in-one platform for process documentation and training.

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Helping IT companies systemize and scale

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Logo of SJA Solutions, featuring stylized capital letters "SJA" inside a blue square and the word "SOLUTIONS" below it.
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Challenge

How many hours are your IT people wasting on fixing preventable errors and searching for answers?

Recurring Technical Errors

Without standardized procedures, recurring issues persist, consuming valuable time and causing disruptions to IT operations.

Knowledge Gaps

IT teams often struggle when critical knowledge is siloed, leading to inconsistent troubleshooting and slower project completion.

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Onboarding Delays

New hires in IT can take months to fully ramp up without clear documentation and process training, delaying key projects.

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Solution

Create and share better documentation faster with Whale​

SOP creation - so easy that anyone can do it

Use the AI writing assistant, screen recordings, and ready-to-go SOP templates to create clear, user-friendly procedures in no time. It’ll make your team’s processes smoother and a lot easier to follow.

Start creating
A computer screen with a tutorial on submitting expense notes is surrounded by icons for camera, video, uploading, and a person, serving as an essential part of onboarding and employee training.

Suggest in-context knowledge

With Whale’s Web Extension, you can give your team the right knowledge no matter what tool, app, or website they’re using. Instead of hunting for crucial info, Whale brings it right to them when they need it.

Start suggesting
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Just Ask Alice

Meet Alice, your smart AI assistant. She doesn’t just interpret your questions—she understands them. Thanks to advanced tech, she digs into your company’s collective knowledge to give you accurate and super relevant answers, in your language of choice. 

Ask Alice
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Automate role-based training

Design custom training journeys for each team and role, and let automation handle the delivery to save you a ton of time! Plus, you won’t have to wait for employees to finish one subject before allowing them to move onto the next—everything flows seamlessly.

Start training
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Features

Simple yet powerful tools for documentation & training

Explore all features

AI Writing Assistant

Leverage the AI writing assistant to create new procedures faster and with less effort

Step Recorder

Automatically document every click, keystroke, and navigation path to create detailed, step-by-step instructions

Screen Recorder

Create bite-size videos to show how to perform specific tasks or follow procedures

SOP & Process Templates​

Create new procedures by using pre-built templates templates that save time, reduce effort, and ensure best practices

Ask Alice AI

Ask Alice, your knowledge assistant, to retrieve the answer to any of your questions- From your mobile device or web app

Contextual Suggestions

Pro actively suggest in-context knowledge in the websites and tools your team already uses

Experts & Reviews

Assign ownership of your knowledge and regularly review its accuracy

Rich Editor

Capture easy-to-digest information using text, videos, GIFs, images and much more

The leading standard operating procedure software for SMEs

Read the reviews on G2

Learn how other IT companies leverage Whale for growth

Image Solutions

Image Solutions Team
Image Solutions is a uniform service provider to some of the most well known brands. The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes. Here's how Whale helped align their teams.

Read more...

SJA Solutions

SJA Solutions
SJA Solutions is the IT Solution for companies who don’t have IT! Find out how SJA Solutions is creating an internal Google using Whale.

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Wasatch I.T.

Wasatch IT team
Whale was implemented to make it easy for policies and information to be sent out and read. The team can also now verify that users have read and understood it.

Read more...

Onboard, train and elevate your team
with Whale

Whale is AI-powered software for documenting processes and training.

Book a demo
Start now, it's free

No CC needed