The team had records of SOPs but no consistent system. Documents lived in SharePoint and Word files, with no way to know whether employees had reviewed them, whether they were used, or whether they were still current. People struggled to find what they needed, and nothing ensured anyone had read the procedures. Emily needed SOP access and training to be easy, effective, and engaging for everyone, not just those who already knew where to look.
We had records of SOPs, but there wasn't a consistent system. People struggled to find what they needed, and there was no way to ensure everyone had reviewed the procedures. We needed a solution that made training and SOP access easy, effective, and engaging for all employees.
Emily set up Whale to make SOPs easy to find and engage with as needed. She used analytics to keep processes relevant and introduced the PE Bruisers program, a group of departmental representatives who own and maintain SOPs across the company, turning maintenance into a distributed effort rather than one person’s job. For the warehouse floor, she placed QR codes at relevant stations so employees can pull up an SOP instantly at the point they need it.
Trying to find a solution that we could implement was intimidating at first, but the team at Whale gave us a lot of confidence and walked us through the process. Now we're confident in our ability to train our team members in our processes.
The tools doing the heavy lifting inside their operations.
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Easy discovery means employees use the procedures instead of guessing, across the whole team.
The PE Bruisers program spreads ownership across departments, so documentation stays current without falling on one person.
QR codes put the right SOP in reach at the exact station and moment it is needed.
Our goal is $100 million. That's our big strategy for the next few years. With Whale, we now have a solution to train our team members.
