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EducationTemplatesSuccess Stories
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- Product
- Use Cases
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EducationTemplatesSuccess Stories
- Pricing
Image Solutions is a 25-year-old uniform service provider for grocery stores, fast-casual restaurants, and tech giants, with 100 team members and a 100,000 square foot warehouse. Emily Best, Process Excellence Specialist, was tasked with improving internal efficiency and ensuring employees were engaged with the processes they needed to follow. The challenge was that SOPs existed but no one could reliably find or use them.
The team had records of SOPs, but there was no consistent system. Documents were stored in SharePoint and Word files, and there was no way to know whether employees had reviewed them, whether they were being used, or whether they were still current. People struggled to find what they needed, and there was no mechanism to ensure anyone had read the procedures.
Emily needed a solution that made training and SOP access easy, effective, and engaging for all employees, not just those who already knew where to look.
“We had records of SOPs, but there wasn’t a consistent system. People struggled to find what they needed, and there was no way to ensure everyone had reviewed the procedures. We needed a solution that made training and SOP access easy, effective, and engaging for all employees.”
Emily set up Whale to make it easy for people to find what they were looking for and engage with training as and when needed. She used analytics to ensure processes were relevant and introduced the PE Bruisers program, a group of departmental representatives who own and maintain SOPs across the company. This turned SOP maintenance into a collaborative, distributed effort rather than a task for one person.
For the warehouse floor, Emily set up QR codes at relevant stations so employees can access SOPs instantly at the point they need them, without leaving the area or searching on a computer.
“Our goal is $100 million. That’s our big strategy for the next few years. With Whale, we now have a solution to train our team members.”
Since implementing Whale, Image Solutions has seen a significant improvement in process efficiency, employee engagement, and accountability. The combination of easy discovery, AI-assisted creation, departmental ownership, and mobile access via QR codes has given the team both the structure and the tools to keep their processes current and used.
“Trying to find a solution that we could implement was intimidating at first, but the team at Whale gave us a lot of confidence and walked us through the process. Now we’re confident in our ability to train our team members in our processes.”
Key features Image Solutions uses to keep their team aligned on processes.
QR codes placed at stations in the 100,000 sq ft warehouse give employees instant access to the right SOP at the exact moment they need it.
AI tools help employees overcome the blank-page problem when writing new procedures, reducing the time and effort needed to keep documentation current.
Usage data shows which processes are being accessed and which are being ignored, so Emily can prioritize what needs updating or improving.
