Image Solutions is a uniform service provider for a diverse range of industries, including grocery stores, fast-casual restaurants, and even tech giants,
The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.
As their team expanded and their business scaled, managing Standard Operating Procedures (SOPs) became a challenge. Emily Best, the Process Excellence Specialist at Image Solutions, was tasked with improving internal efficiency and ensuring that employees were engaged and empowered to perform at their best.
We had records of SOPs, but there wasn’t a consistent system. People struggled to find what they needed, and there was no way to ensure everyone had reviewed the procedures. We needed a solution that made training and SOP access easy, effective, and engaging for all employees.
The team at Image Solutions had the following requirements;
In her role as process expert, Emily struggled to determine whether SOPs and processes were being read, used, or updated and reviewed.
They sought out Whale to make it easy for people to find what they were looking for and engage with the training as and when needed. A critical step in keeping team members aligned if they are to reach the company’s growth objectives.
We use the analytics on Whale to ensure that we’re creating relevant processes. And then each process is assigned to someone to keep ownership.
It gives me peace of mind to know, it’s not just going in there to not be touched ever again, but it’s gonna be in there, and someone has to follow up and keep itup to date.
“Our goal is $100 million. So, that’s our big strategy for the next few years is to hit that benchmark. With Whale, we now have a solution to train our team members.”
Get your teams aligned faster with Whale.
Image Solutions has 100 people and 25 years of experience delivering corporate apparel to some of the US’s best companies. With a $100 million goal and a mission to align everyone on processes, Emily Best, company process expert was charged with finding a solution.
Whale offered a centralized and accessible hub for all of their SOPs and training materials, ensuring employees could access the information they needed when they needed it.
Key Features Image Solutions Leveraged:
Since implementing Whale, Image Solutions has seen a significant improvement in internal process efficiency, employee engagement, and accountability.