Robert Townsend is the Quality Assurance Manager at Apex Graphics.
Located in Canada, just outside of Toronto, the group supplies packaging products primarily to the pharmaceutical industry.
As a part of the pharmaceutical supply chain, they were looking for a way to keep their highly specific processes organized and able to be used for training purposes.
“Given the strict specifications of the pharmaceutical industry, it’s critical that all our processes are documented and that we have very solid training records. We were finding it to be a challenge to keep these processes organized and used efficiently for training.
So we were looking for a platform that would enable us to keep this kind of documentation well organized but also make our training more efficient. And it looks like we found it with Whale!
Quality is a fundamental belief system at Apex Graphics. It’s reflected in their systems and procedures. Systems and procedures that are continually being improved through internal and external audits, on-going training and extensive documentation. It really is the key to their success.
With process being so fundamental to the business, it was essential that the team be able to update and share updates processes automatically.
When we were looking, we wanted a solution for efficient training. Something that would save time but also promote self-training.
For this reason, we love the mobile application!
Team members can train on their own time if they so choose, at home, or even when they’re on the bus, through their application.
In utilizing Whale, the team has been able to deliver on;
“Using Whale is really impressive. Whale is very easy to use and very accessible and user-friendly. And on the off chance, I had a question, we were always well supported by the Whale team.”
Get your teams aligned faster with Whale.
Apex Graphics has been supplying packaging products to the pharmaceutical industry for over 40 years.
Organizing and efficiently training employees on highly specific documented processes had became increasingly challenging with the growth of the business.
Whale has not only helped organize the group’s Standard Operating Procedures (SOPs) and processes but also streamlined training, making documentation easily accessible and training more efficient for both new and existing employees.
Implementing Whale has created a base of standardized and centralized processes.
The goal now is to have ALL employees access information easily through Whale, and its intuitive design. This will result in time saving and efficiency in terms of team training.
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.
The knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge so you can better onboard, train and grow your teams.
