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Customer story

Apex Graphics

How Apex Graphics documented 40 years of pharmaceutical knowledge

Apex Graphics is a Canadian packaging supplier to the pharmaceutical industry near Toronto. Rob Townsend, Quality Assurance Manager, keeps the business compliant with strict pharma specs through documentation and training.

60+

Team members

40

Years of knowledge

The challenge

Quality is a core belief at Apex Graphics, built into its systems and procedures and improved through audits, training, and documentation. With strict pharmaceutical specs, keeping those processes organized and usable for training was the hard part.

Given the strict specifications of the pharmaceutical industry, it’s critical that all our processes are documented and that we have very solid training records. We were finding it to be a challenge to keep these processes organized and used efficiently for training.

Rob Townsend

Quality Assurance Manager

Before Whale

Every process had to be documented to meet strict pharma specs

Solid training records were a requirement, not a nice-to-have

Keeping processes organized was a constant challenge

Documentation was hard to use efficiently for training

After Whale

SOPs centralized and easy to access for every employee

Existing SOPs reformatted into Whale with no rebuild

The team trains on its own time from the mobile app

Consistent training on-site or remote, less drain on operations

The solution

How Whale solved it

Whale organized Apex Graphics’s SOPs and made documentation easy to access for new and existing employees. The team values the mobile app, which lets people train on their own time at home or on the go.

We've been surprised at just how easy it's been to set up. We were able to take our existing SOPs and reformat them within Whale, and the workspace was easily customisable so it took no time at all.

Rob Townsend

Quality Assurance Manager

Key features used

The parts of Whale doing the heavy lifting.

Training flows

Structured training sequences mean employees complete the right procedures in the right order, with no manual coordination.

Mobile app

Team members access processes and complete training from any device, any time, removing location and schedule as barriers.

Alice AI

All SOPs live in one place and update centrally, so the whole team works from the current version of every process.

The results

Centralized SOPs

SOPs and training records are centralized and easy to access across the team.

Faster, consistent training

The team delivers consistent training on-site or through the mobile app, with a measurable drop in time and effort.

Less drain on operations

Group training takes less out of the operation, freeing the team for the work that matters.

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