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- Product
- Use Cases
- Resources EducationTemplatesSuccess Stories
- Pricing
Apex Graphics is a Canadian packaging supplier to the pharmaceutical industry, located just outside Toronto. Rob Townsend, Quality Assurance Manager, oversees the documentation and training that keeps the business compliant with strict pharma specifications. With over 40 years of accumulated knowledge and a growing team of 60+, keeping highly specific processes organized and usable for training had become increasingly difficult.
Quality is a fundamental belief system at Apex Graphics. It is reflected in their systems and procedures, which are continually improved through internal and external audits, ongoing training, and extensive documentation. With processes so central to the business, it was essential that updates could be shared automatically across the team.
Organizing and efficiently training employees on highly specific documented procedures had become increasingly challenging as the business grew. The team needed a platform that would keep documentation well organized and make training more efficient for both new and existing employees.
“Given the strict specifications of the pharmaceutical industry, it’s critical that all our processes are documented and that we have very solid training records. We were finding it to be a challenge to keep these processes organized and used efficiently for training. So we were looking for a platform that would enable us to keep this kind of documentation well organized but also make our training more efficient. And it looks like we found it with Whale!”
Whale helped organize Apex Graphics’s Standard Operating Procedures and made documentation easily accessible for both new and existing employees. The team values the mobile app, which lets team members train on their own time at home or on the go, without being tied to a desk.
The goal is to have all employees access information easily through Whale. This results in time saving and improved efficiency in team training.
“We’ve been surprised at just how easy it’s been to set up. We were able to just take our existing SOPs and reformat them within the Whale environment. And the workspace was easily customisable so it took no time at all.”
Implementing Whale created a base of standardized and centralized processes. The team can now deliver consistent training whether employees are on-site or accessing materials through the mobile app. The result is a measurable reduction in the time and effort required to conduct group training sessions.
“Using Whale is really impressive. Whale is very easy to use and very accessible and user-friendly. And on the off chance I had a question, we were always well supported by the Whale team.”
Key features the Apex Graphics team uses to document and train.
Structured training sequences mean new and existing employees complete the right procedures in the right order, with no manual coordination required.
Team members can access processes and complete training from any device, at any time, removing location and schedule as barriers.
All SOPs are stored in one place and updated centrally, so the entire team always works from the same, current version of every process.
