Customer story

TurnUp

How TurnUp gets new hires working from day one

TurnUp is growing fast, with 12 of its 20 team members joining this year. Whale is how every new hire learns the way the company works, starting on day one.
20
People on the team
12
New hires this year
Day 1
Everything ready when a new hire starts

The challenge

Starting a new job usually means slowly piecing together how a company works. Karim Chedly had lived that at previous employers, where understanding the culture and the procedures of his role was a long process. With 12 of TurnUp’s 20 people joining this year, that kind of ramp would never keep up.

Before, it was a big process to understand the culture of the company and also all the procedures. This time it was easy, and it was fast to understand everything I need to do and what I need to know.
Karim Chedly
Operations Manager
Before Whale
Every new job started with a slow crawl through unwritten culture and procedures
The knowledge of a role lived in people's heads, not written down
Onboarding admin ran on memory, and steps slipped through
A forgotten step meant nowhere to look it up
After Whale
New hires see exactly what to do and what to know from day one
Every process lives in Whale, captured however each person works best
Start dates are prepped step by step, with admin and accounts done before day one
Whale is the first place the team checks, for everything

The solution

How Whale solved it

TurnUp runs its processes in Whale, and every team member uses it in their own way. Karim writes his processes out himself. Colleagues start from AI drafts, and one team member records his screen and lets Whale turn the recording into training material. When someone forgets a step, the answer is in Whale, not in someone’s head.

In Whale I can see, okay, someone starts tomorrow, and I go through everything for them one by one. So when they start, everything has already been done for them.
Karim Chedly
Operations Manager

The results

Fast ramp for new hires

Karim joined TurnUp when it was already running on Whale. Understanding everything he needed to do and know went fast.

Day-one ready onboarding

Every start date is prepped step by step in Whale. When a new hire walks in, administration and accounts are already done.

Whale for everything

When Karim forgets a step, he checks Whale instead of relying on memory. It is now where he goes for every process.