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Customer story

TurnUp

How TurnUp gets new hires working from day one

TurnUp is growing fast, with 12 of its 20 team members joining this year. Whale is how every new hire learns the way the company works, starting on day one.
12 new hires
Onboarded in one year
20
People on the team
Day 1
New hires start ready

The challenge

Starting a new job usually means slowly piecing together how a company works. Karim Chedly had lived that at previous employers, where understanding the culture and the procedures of his role was a long process. With 12 of TurnUp’s 20 people joining this year, that kind of ramp would never keep up.
Before, it was a big process to understand the culture of the company and also all the procedures. This time it was easy, and it was fast to understand everything I need to do and what I need to know.
Karim Chedly
Operations Manager
Before Whale
Every new job started with a slow crawl through unwritten culture and procedures
The knowledge of a role lived in people's heads, not written down
Onboarding admin ran on memory, and steps slipped through
A forgotten step meant nowhere to look it up
After Whale
New hires see exactly what to do and what to know from day one
Every process lives in Whale, captured however each person works best
Start dates are prepped step by step, with admin and accounts done before day one
Whale is the first place the team checks, for everything

The solution

How Whale solved it

TurnUp runs its processes in Whale, and every team member uses it in their own way. Karim writes his processes out himself. Colleagues start from AI drafts, and one team member records his screen and lets Whale turn the recording into training material. When someone forgets a step, the answer is in Whale, not in someone’s head.
In Whale I can see, okay, someone starts tomorrow, and I go through everything for them one by one. So when they start, everything has already been done for them.
Karim Chedly
Operations Manager

Key features used

The parts of Whale doing the heavy lifting.

Onboarding checklists

Karim works through every new-hire step in Whale, so accounts and admin are done before day one.

Step Recorder

A team member records his screen while he works, and Whale turns the recording into training material.

AI-assisted drafting

Colleagues start from an AI draft instead of a blank page and shape it into the SOP they need.

The results

Fast ramp for new hires

Karim joined TurnUp when it was already running on Whale. Understanding everything he needed to do and know went fast.

Day-one ready onboarding

Every start date is prepped step by step in Whale. When a new hire walks in, administration and accounts are already done.

Whale for everything

When Karim forgets a step, he checks Whale instead of relying on memory. It is now where he goes for every process.

Success stories

Real results for teams small and big.

TurnUp logo

TurnUp

TurnUp added 12 people to a 20-person team in one year and onboards every new hire through Whale, with admin and accounts ready before day one.
Read the story of TurnUp
Wolfe Ridge Manufacturing logo

Wolfe Ridge Manufacturing

Wolfe Ridge Manufacturing swapped tribal knowledge for recorded SOPs with Whale’s Step Recorder. New hires now run tricky assembly processes right the first time, and the know-how stays in the business when someone moves on.
Read the story of Wolfe Ridge Manufacturing
CashWa Direct logo

CashWa Direct

Cash-Wa Direct slashed onboarding time by 50% and revolutionized product training after implementing Whale’s all-in-one solution with integrated AI, comprehensive tracking, and built-in assessments.
Read the story of Cash-Wa
Aurora Medical Spa logo

Aurora Medical Spa

Rapidly-growing Aurora Medical Spa replaced paper-based training with Whale’s digital knowledge hub, giving 85+ employees instant access to critical procedures across multiple locations.
Read the story of Aurora Medical Spa
Oxygen Service Company logo

Oxygen Service Company

Oxygen Service Company has been running on EOS since 2013. With increased growth, the team needed a way to document, centralize & update processes.
Read the story of Oxygen Service Company
Image Solutions logo

Image Solutions

Image Solutions is a uniform service provider to some of the most well known brands. The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.
Read the story of Image Solutions
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