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- Use Cases
- Resources EducationTemplatesSuccess Stories
- Pricing
Theiner ICT is a Dutch IT company that has been serving small and medium businesses since 2006. The company grew from 3 to 35 employees, and Koos Stoop, CTO, found it increasingly difficult to ensure everyone understood the processes and knowledge the team had built up. Simple recurring questions were consuming time that should have gone to higher-level work, and onboarding had become inconsistent.
As the company grew, new employees kept coming to Koos with the same questions. Simple issues like how to enable NumLock or configure a modem kept coming up repeatedly. The onboarding process had become inconsistent, and there was no shared knowledge base for the team to self-serve from.
With more staff joining, Koos was spending more time answering repetitive questions and less time on the work that required his expertise. The team needed a way for new hires to find answers on their own, without interrupting the people who had already answered those questions dozens of times.
“We were growing fast, and it became difficult to ensure that everyone understood the processes and knowledge we had accumulated. Simple issues like how to enable NumLock or set up a modem kept cropping up.”
By using Whale, the team documented solutions to frequently asked questions and common technical tasks. Instead of answering the same questions repeatedly, employees could search the Whale knowledge base and find answers on their own. The results were immediate.
Whale also helped Theiner ICT standardize processes, ensuring consistency across the technical team. Now 90% of the company uses Whale daily to access documentation, complete onboarding, and find answers to technical questions without interrupting a colleague.
“Whale has transformed how we work. We can’t imagine going back to how things were before. Whale is simply a no-brainer for any growing company.”
Koos no longer has to spend time answering repetitive questions. The team is more self-sufficient, leading to increased productivity across the board. The knowledge base started with common technical tasks and has grown into a company-wide system that covers onboarding, operations, and daily technical work.
“Whale has transformed how we work. We can’t imagine going back to how things were before. Whale is simply a no-brainer for any growing company.”
Key features the Theiner ICT team uses to train and share knowledge at scale.
All technical processes and common solutions are documented in one place, so new hires can find answers without interrupting a senior colleague.
Structured onboarding paths give new hires a consistent introduction to the team’s processes, replacing the informal show-and-tell that didn’t scale.
The search function lets employees find answers to technical questions in seconds, removing the need to ask the same question that has already been answered dozens of times.
