For IT teams

Stop solving the same issue twice

Whale turns how your team resolves issues into runbooks anyone can follow. Alice AI surfaces the fix in seconds, so tickets stop landing on the same person.

Trusted by 5K+ teams of all sizes

|

4.8/5 (180+ reviews)

Your team loses hours re-solving what's already fixed

Challenge 1

The same issues keep coming back

Without standardized procedures, recurring issues persist, consuming valuable time and causing disruptions to IT operations.

Challenge 2

Know-how sits with a few people

IT teams often struggle when critical knowledge is siloed, leading to inconsistent troubleshooting and slower project completion.

Challenge 3

New hires take months to ramp

New hires in IT can take months to fully ramp up without clear documentation and process training, delaying key projects.

How teams do it today

The same issue gets re-solved from scratch repeatedly.

Troubleshooting depends on whoever happens to know.

New hires take months because nothing's written down.

Engineers lose hours searching for existing answers.

With Whale

The fix is documented once and reused every time.

Knowledge lives in Whale, so anyone can troubleshoot.

Role-based paths get new hires productive in days.

Engineers ask Alice and get verified answers instantly.

Solution

Stop re-solving what your team already figured out

Document how your team resolves issues and runs systems, and turn it into training that sticks.

SOP creation - so easy that anyone can do it

Create clear procedures fast with AI, screen recordings, and templates.

CoPilot puts the runbook inside the tool they're using

CoPilot surfaces the right runbook inside the dashboard or app your team is already working in, so they fix the issue without switching tabs or searching.

Ask Alice instead of pinging the senior engineer

Engineers ask Alice, Whale’s AI assistant, and get the verified answer in plain language, pulled straight from your approved runbooks.

Automate role-based training

Design custom training journeys for each role and let automation deliver them, so people move through subjects without waiting.

The numbers speak for themselves

IT teams using Whale see results in the first few weeks.

50%

faster onboarding

#1

in Customer Service on G2, 3 years running

4.8/5

rating on G2

Features

Simple yet powerful tools for documentation & training

Success stories

Real results for teams small and big.

TurnUp

TurnUp added 12 people to a 20-person team in one year and onboards every new hire through Whale, with admin and accounts ready before day one.

Wolfe Ridge Manufacturing swapped tribal knowledge for recorded SOPs with Whale’s Step Recorder. New hires now run tricky assembly processes right the first time, and the know-how stays in the business when someone moves on.

CashWa Direct

Cash-Wa Direct slashed onboarding time by 50% and revolutionized product training after implementing Whale’s all-in-one solution with integrated AI, comprehensive tracking, and built-in assessments.

Aurora Medical Spa

Rapidly-growing Aurora Medical Spa replaced paper-based training with Whale’s digital knowledge hub, giving 85+ employees instant access to critical procedures across multiple locations.

Oxygen Service Company

Oxygen Service Company has been running on EOS since 2013. With increased growth, the team needed a way to document, centralize & update processes.

Image Solutions

Image Solutions is a uniform service provider to some of the most well known brands. The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.

Theiner ICT

Theiner ICT, a Dutch IT company, has been serving small and medium businesses since 2006. As the company grew from 3 to 35 employees, maintaining consistency in processes and knowledge sharing became increasingly difficult.

Rihm Family Companies

Rihm Family Companies, Inc. (RFC) is a 4th generation family-owned and operated business focused on providing exceptional service in the heavy-duty truck industry. See how Rihm is harnessing their company wisdom to onboard new hires.

SJA Solutions

SJA Solutions is the IT Solution for companies who don’t have IT! Find out how SJA Solutions is creating an internal Google using Whale.

Spartan Plumbing

Adi Klevit is a Whale Certified Partner and the CEO of Business Success Consulting Group. She worked with CEO of Spartan Plumbing Josh Ferguson to document the company’s process to help organize the business and ramp up new hires.

Posternock Apell

The team at Posternock Apell was looking for a way to systematize their policies and procedures for their legal firm. From implementing Whale they now have a more efficient way of working.

Wasatch I.T.

Whale was implemented to make it easy for policies and information to be sent out and read. The team can also now verify that users have read and understood it.

Fairway

With the help of a process consultant and Whale, Ben and his team were able to onboard new team members and train them consistently across locations.

Avior Wealth

Implementing Whale meant that Avior Wealth could train their team members across eight locations but with one central repository.

Why teams choose Whale

Rated ‘Best support’

Better support

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Rated ‘Easiest to use’

Easier to use

Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Rated ‘High performer’

Higher performance

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Enterprise-ready. Out of the box.

Security, compliance, and admin controls that pass procurement on the first call.

SOC 2
CERTIFIED

HIPAA
Ready

GDPR
COMPLIANT

Integrations

Whale works where you do.

Don’t change your workflow. Whale integrates with the tools your team already uses, providing answers exactly when they’re needed.

Trusted by 5K+ teams of all sizes

4.8/5 (180+ reviews)

Loved for its overall simplicity and support

“Exceptional Tool for Business Knowledge”

Whale is excellent to document and organize business knowledge. Their AI makes it even easier!

Lyndon S.

Small-Business (0-50 emp.)

“Whale Keeps Work Organized and Teams Confident”

Whale unifies documentation, training, and reviews in one ecosystem.

Verified User in Accounting

Mid-Market (51-1000 emp.)

“Screen Recorder Transformed Our Productivity”

All features are excellent, but the Screen Recorder has boosted productivity for our company.

Andres A.

Enterprise (> 1000 emp.)

“User-Friendly Platform with Great Features”

Whale is very user-friendly. "Alice" has been a game changer, makes finding information effortless.

Martha Y.

Mid-Market (51-1000 emp.)

“Intuitive, fresh and easy!”

Whale's clean layout makes building and navigating SOPs a breeze.

Harley B.

Small-Business (0-50 emp.)

“Productivity Unleashed!”

Managing and write SOP versions, assign them, track progress through a dashboard, and automate revision tracking.

Verified User in Farming

Mid-Market (51-1000 emp.)

“My company utilizes Whale for our SOP’s and FAQ’s.”

Everything is very easy to locate and the search bar is my favorite feature. When I need a quick answer I turn to Whale to find what I am looking for.

Georgia R.

Mid-Market (51-1000 emp.)

“Whale Streamlined Our Processes and Boosted Team Onboarding”

Whale transformed how we manage internal processes. Documenting SOPs is fast and we can build and share training materials in minutes, making onboarding significantly more efficient.

Fábio B.

Enterprise (> 1000 emp.)

“Whale Keeps Department Training Organized with Boards, Libraries, and Playbooks”

Boards, Libraries, and Playbooks keep training organized by department, so you can generate videos, SOPs, quizzes, and more for each topic.

Ketan T.

Mid-Market (51-1000 emp.)

“Streamlines Documentation with Ease”

I use Whale for company handbooks, regulations, how-to's, and manuals, all on one platform. The step-by-step screen recorder auto-captures screenshots and saves me about an hour per guide.

Anouk V.

Mid-Market (51-1000 emp.)

“Effortlessly Streamlines Team Training with Solid Support”

Whale supports training my merchandising teams with AI and video features that break down training step by step. Creating training flows is easy, and quizzes ensure the material lands.

Shelley F.

Mid-Market (51-1000 emp.)

“Effortless SOP Management with Stellar AI Search”

Whale centralizes all our SOPs with standard formatting and makes them easy to find, especially with the fast AI search across thousands of documents.

Jitender T.

Small-Business (50 or fewer emp.)

Frequently asked questions

How to use Whale for IT?

Use Whale to turn fixes and configurations into runbooks, capturing them with the Step Recorder as you work through them once. Contextual suggestions surface the right runbook inside the dashboards and tools your team already uses. Assign role-based training flows to ramp new engineers, and give every runbook an owner and a review date so it stays accurate.

How does Whale stop the same issues being re-solved over and over?

Document the fix once and it is resolved the same way every time. Engineers search Whale or ask Alice and get the verified answer in seconds instead of rediscovering it.

Can knowledge surface inside the tools my team already uses?

With contextual suggestions, the right runbook appears inside the dashboard or app your team is already in, so they fix the issue without leaving the screen.

How long does it take new IT hires to ramp up?

Role-based training paths get new hires running real tasks in days instead of months, because the process is written down rather than learned by shadowing.

Is our documentation kept accurate over time?

Assign owners to critical knowledge and schedule reviews, so runbooks and procedures stay current instead of going stale.

How fast can we capture a fix or config as a runbook?

Use the Step Recorder to capture it once as you do it, and Whale turns your clicks into a step-by-step runbook the whole team can follow.

For IT teams

Stop solving the same issue twice

Trusted by 5K+ teams of all sizes

|

4.8/5 (180+ reviews)

Your team loses hours re-solving what's already fixed

Challenge 1

The same issues keep coming back

Challenge 2

Know-how sits with a few people

Challenge 3

New hires take months to ramp

How teams do it today

The same issue gets re-solved from scratch repeatedly.

Troubleshooting depends on whoever happens to know.

New hires take months because nothing's written down.

Engineers lose hours searching for existing answers.

With Whale

The fix is documented once and reused every time.

Knowledge lives in Whale, so anyone can troubleshoot.

Role-based paths get new hires productive in days.

Engineers ask Alice and get verified answers instantly.

Solution

Stop re-solving what your team already figured out

SOP creation - so easy that anyone can do it

CoPilot puts the runbook inside the tool they're using

Ask Alice instead of pinging the senior engineer

Automate role-based training

The numbers speak for themselves

50%

faster onboarding

#1

in Customer Service on G2, 3 years running

4.8/5

rating on G2

Features

Simple yet powerful tools for documentation & training

AI Writing Assistant

Step Recorder

Screen Recorder

SOP & Process Templates

Ask Alice AI

CoPilot

Experts & Reviews

Rich Editor

Success stories

Real results for teams small and big.

Why teams choose Whale

Rated ‘Best support’

Better support

Rated ‘Easiest to use’

Easier to use

Rated ‘High performer’

Higher performance

Enterprise-ready. Out of the box.

SOC 2 CERTIFIED

HIPAA Ready

GDPR COMPLIANT

Integrations

Whale works where you do.

Loved for its overall simplicity and support

Lyndon S.

Small-Business (0-50 emp.)

Verified User in Accounting

Mid-Market (51-1000 emp.)

Andres A.

Enterprise (> 1000 emp.)

Martha Y.

Mid-Market (51-1000 emp.)

Harley B.

Small-Business (0-50 emp.)

Verified User in Farming

Mid-Market (51-1000 emp.)

Georgia R.

Mid-Market (51-1000 emp.)

Fábio B.

Enterprise (> 1000 emp.)

Ketan T.

Mid-Market (51-1000 emp.)

Anouk V.

SOC 2
CERTIFIED

HIPAA
Ready

GDPR
COMPLIANT