For IT teams

Stop solving the same issue twice

Whale turns how your team resolves issues into runbooks anyone can follow. Alice AI surfaces the fix in seconds, so tickets stop landing on the same person.
Trusted by 5K+ teams of all sizes
|
4.8/5 (180+ reviews)

Your team loses hours re-solving what's already fixed

Challenge 1

The same issues keep coming back

Without standardized procedures, recurring issues persist, consuming valuable time and causing disruptions to IT operations.

Challenge 2

Know-how sits with a few people

IT teams often struggle when critical knowledge is siloed, leading to inconsistent troubleshooting and slower project completion.

Challenge 3

New hires take months to ramp

New hires in IT can take months to fully ramp up without clear documentation and process training, delaying key projects.

How teams do it today

The same issue gets re-solved from scratch repeatedly.

Troubleshooting depends on whoever happens to know.

New hires take months because nothing's written down.

Engineers lose hours searching for existing answers.

With Whale

The fix is documented once and reused every time.

Knowledge lives in Whale, so anyone can troubleshoot.

Role-based paths get new hires productive in days.

Engineers ask Alice and get verified answers instantly.

Solution

Stop re-solving what your team already figured out

Document how your team resolves issues and runs systems, and turn it into training that sticks.

SOP creation - so easy that anyone can do it

Create clear procedures fast with AI, screen recordings, and templates.

CoPilot puts the runbook inside the tool they're using

CoPilot surfaces the right runbook inside the dashboard or app your team is already working in, so they fix the issue without switching tabs or searching.

Ask Alice instead of pinging the senior engineer

Engineers ask Alice, Whale’s AI assistant, and get the verified answer in plain language, pulled straight from your approved runbooks.

Automate role-based training

Design custom training journeys for each role and let automation deliver them, so people move through subjects without waiting.

The numbers speak for themselves

IT teams using Whale see results in the first few weeks.

50%

faster onboarding

#1

in Customer Service on G2, 3 years running

4.8/5

rating on G2

Why teams choose Whale

Rated ‘Best support’

The best support

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Rated ‘Easiest to use’

Easy to use

Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Rated ‘High performer’

High performance

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Enterprise-ready. Out of the box.

Security, compliance, and admin controls that pass procurement on the first call.

SOC 2
CERTIFIED

HIPAA
Ready

GDPR
COMPLIANT

Integrations

Whale works where you do.

Don’t change your workflow. Whale integrates with the tools your team already uses, providing answers exactly when they’re needed.

Trusted by 5K+ teams of all sizes

|

4.8/5 (180+ reviews)

Loved for its overall simplicity and support

Frequently asked questions

Yes, you can export your SOPs on the paid plans of Whale. This feature is not available in the free version. Here’s what you need to know:

  • Scale plan and above: Full export functionality is included
  • Export format: SOPs can be exported as PDF files for offline use or sharing
  • Microsoft Word: Export any SOP straight to an editable Word document in one click

Your data is stored in SOC 2 compliant, enterprise-grade data centers, and yes, you can choose where it’s hosted. We offer two locations:

  • Europe: Belgium (GDPR compliant)
  • United States: Iowa (GDPR compliant)

During setup, you can select which location best suits your needs. This gives you control over data residency, helping you meet compliance requirements and optimize performance based on your team’s primary location. All data centers maintain the highest security standards with SOC 2 Type II certification, ensuring your SOPs and company knowledge are protected with enterprise-level security and privacy controls.