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How Aurora Medical Spa trains its team across 7 locations

Aurora Medical Spa is expanding fast in medical aesthetics, with more than 80 team members across 7 US locations. Keeping training current as information changed daily was the bottleneck.

Medical aesthetics

80+ team members

7

Locations across the US

80+

Team members

2 / yr

New locations opening

Hear it from them

Why Aurora Medical Spa made the switch

Jessica Bradshaw

Recruitment Manager

The challenge

As Aurora Medical Spa grew, training new hires across locations became the hard part. Information changed daily, and the team had no reliable way to keep documents current or get people up to speed in time.

Before Whale

Everything saved in Google Drive, no way to tell which version was current

Documents fell out of date as information changed daily

Hard to train new hires across 7 locations in time

No single source of truth as new sites opened

After Whale

One current source of truth with version control across every location

Staff find answers in seconds with Alice, Whale's AI assistant

New locations open with processes already standardized

QR codes give the team instant access to any process, anywhere

We were saving everything on Google Drive. We could not keep up or identify the most updated version, so all of our work was becoming irrelevant. And we could not train our teams in time, which is a problem in our industry.

Jessica Bradshaw

Recruitment Manager

How Whale solved it

The biggest impact has been the confidence Whale gives the team. They find the information they need in seconds, and Aurora keeps standardizing and refining its processes as it opens new locations.

We do not really have a huge concern about rolling out two new locations. We are continuing to standardize all of our processes, and they are getting quite refined. I feel pretty confident going into opening our new locations.

Jessica Bradshaw

Recruitment Manager

Features they rely on

The tools doing the heavy lifting inside their operations.

Version control

A single source of truth means the team always uses the current document, not an old copy.

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AI-powered search with Alice

Team members ask Alice, Whale’s AI assistant, and get the answer they need in seconds.

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Process reviews

Automated update reminders go to the right experts, so processes stay current as the business changes.

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Mobile access via QR codes

QR codes give staff instant access to processes, whether across the state or at head office.

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The results

Faster, cheaper training

Whale cut the cost and time it takes to train people, with consistent onboarding across every location.

Confidence to open new locations

With processes standardized and refined, the team opens new sites without worrying about training falling behind.

A standardized customer experience

Standard processes mean a premium, consistent experience for customers at every Aurora location.

With Whale, we have rapidly reduced the cost and time it takes to train our people, with peace of mind in delivering a premium but standardized customer experience.

Jessica Bradshaw

Recruitment Manager

Ready for results like these?

See what Whale can do for your team.

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