Customer story
How Aurora Medical Spa trains its team across 7 locations
Aurora Medical Spa is expanding fast in medical aesthetics, with more than 80 team members across 7 US locations. Keeping training current as information changed daily was the bottleneck.
Results at a glance
2 new sites a year
Each opens fully trained
80+
Team members
7
Locations across the US
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The challenge
As Aurora Medical Spa grew, training new hires across locations became the hard part. Information changed daily, and the team had no reliable way to keep documents current or get people up to speed in time.
“We were saving everything on Google Drive. We could not keep up or identify the most updated version, so all of our work was becoming irrelevant. And we could not train our teams in time, which is a problem in our industry.”
Jessica Bradshaw · Recruitment Manager -
The solution
How Whale solved it
The biggest impact has been the confidence Whale gives the team. They find the information they need in seconds, and Aurora keeps standardizing and refining its processes as it opens new locations.
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The results
Faster, cheaper training
Whale cut the cost and time it takes to train people, with consistent onboarding across every location.
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Confidence to open new locations
With processes standardized and refined, the team opens new sites without worrying about training falling behind.
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A standardized customer experience
Standard processes mean a premium, consistent experience for customers at every Aurora location.
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Before and after Whale
Before Whale: Everything saved in Google Drive, no way to tell which version was current
After Whale: One current source of truth with version control across every location
Before Whale: Documents fell out of date as information changed daily
After Whale: Staff find answers in seconds with Alice, Whale's AI assistant
Before Whale: Hard to train new hires across 7 locations in time
After Whale: New locations open with processes already standardized
Before Whale: No single source of truth as new sites opened
After Whale: QR codes give the team instant access to any process, anywhere
Customer proof
“I feel pretty confident going into opening our new locations.”
Jessica Bradshaw · Recruitment ManagerKey features used
The parts of Whale doing the heavy lifting.
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Version control
A single source of truth means the team always uses the current document, not an old copy.
Learn more -
AI-powered search with Alice
Team members ask Alice, Whale’s AI assistant, and get the answer they need in seconds.
Learn more -
Process reviews
Automated update reminders go to the right experts, so processes stay current as the business changes.
Learn more
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