← All customer stories

Customer story

Aurora Medical Spa

How Aurora Medical Spa trains its team across 7 locations

Aurora Medical Spa is expanding fast in medical aesthetics, with more than 80 team members across 7 US locations. Keeping training current as information changed daily was the bottleneck.

7

Locations across the US

80+

Team members

2 / yr

New locations opening

The challenge

As Aurora Medical Spa grew, training new hires across locations became the hard part. Information changed daily, and the team had no reliable way to keep documents current or get people up to speed in time.

We were saving everything on Google Drive. We could not keep up or identify the most updated version, so all of our work was becoming irrelevant. And we could not train our teams in time, which is a problem in our industry.

Jessica Bradshaw

Recruitment Manager

Before Whale

Everything saved in Google Drive, no way to tell which version was current

Documents fell out of date as information changed daily

Hard to train new hires across 7 locations in time

No single source of truth as new sites opened

After Whale

One current source of truth with version control across every location

Staff find answers in seconds with Alice, Whale's AI assistant

New locations open with processes already standardized

QR codes give the team instant access to any process, anywhere

The solution

How Whale solved it

The biggest impact has been the confidence Whale gives the team. They find the information they need in seconds, and Aurora keeps standardizing and refining its processes as it opens new locations.

We do not really have a huge concern about rolling out two new locations. We are continuing to standardize all of our processes, and they are getting quite refined. I feel pretty confident going into opening our new locations.

Jessica Bradshaw

Recruitment Manager

Key features used

The parts of Whale doing the heavy lifting.

Version control

A single source of truth means the team always uses the current document, not an old copy.

AI-powered search with Alice

Team members ask Alice, Whale’s AI assistant, and get the answer they need in seconds.

Process reviews

Automated update reminders go to the right experts, so processes stay current as the business changes.

The results

Faster, cheaper training

Whale cut the cost and time it takes to train people, with consistent onboarding across every location.

Confidence to open new locations

With processes standardized and refined, the team opens new sites without worrying about training falling behind.

A standardized customer experience

Standard processes mean a premium, consistent experience for customers at every Aurora location.

Success stories

Real results for teams small and big.

CashWa Direct

Cash-Wa Direct slashed onboarding time by 50% and revolutionized product training after implementing Whale’s all-in-one solution with integrated AI, comprehensive tracking, and built-in assessments.

Aurora Medical Spa

Rapidly-growing Aurora Medical Spa replaced paper-based training with Whale’s digital knowledge hub, giving 85+ employees instant access to critical procedures across multiple locations.

Oxygen Service Company

Oxygen Service Company has been running on EOS since 2013. With increased growth, the team needed a way to document, centralize & update processes.

Image Solutions

Image Solutions is a uniform service provider to some of the most well known brands. The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.

Theiner ICT

Theiner ICT, a Dutch IT company, has been serving small and medium businesses since 2006. As the company grew from 3 to 35 employees, maintaining consistency in processes and knowledge sharing became increasingly difficult.

Rihm Family Companies

Rihm Family Companies, Inc. (RFC) is a 4th generation family-owned and operated business focused on providing exceptional service in the heavy-duty truck industry. See how Rihm is harnessing their company wisdom to onboard new hires.

SJA Solutions

SJA Solutions is the IT Solution for companies who don’t have IT! Find out how SJA Solutions is creating an internal Google using Whale.

Spartan Plumbing

Adi Klevit is a Whale Certified Partner and the CEO of Business Success Consulting Group. She worked with CEO of Spartan Plumbing Josh Ferguson to document the company’s process to help organize the business and ramp up new hires.

Posternock Apell

The team at Posternock Apell was looking for a way to systematize their policies and procedures for their legal firm. From implementing Whale they now have a more efficient way of working.

Wasatch I.T.

Whale was implemented to make it easy for policies and information to be sent out and read. The team can also now verify that users have read and understood it.

Fairway

With the help of a process consultant and Whale, Ben and his team were able to onboard new team members and train them consistently across locations.

Avior Wealth

Implementing Whale meant that Avior Wealth could train their team members across eight locations but with one central repository.

Elmwood Agency

With the help of Whale-certified partner Jason Henderberg, the team began documenting their processes. The team utilized videos and screenshots to ensure everything documented very well and in an organized manner.

SkyPort IT

Working with Whale certified partner Jason Henderberg, the team loaded over 100 documents into cards on Whale. Now the team has an organized and centralized documentation system and is setting up automated training workflows to train future new hires.