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How Cash-Wa Direct cut training time in half with a system that tracks comprehension

Cash-Wa Direct sells restaurant supplies to the public, restaurants, and other organizations across 4 US stores. Shawn Emery, Director of Retail Stores, needed to move training from a hands-on manual process to a system that tracks comprehension.

Restaurant supply

4 retail stores

4

Stores across the US

50%

Onboarding time cut

50%

Training development time cut

Hear it from them

Why Cash-Wa Direct made the switch

The challenge

Cash-Wa Direct created training materials often, but had no reliable way to know if employees were viewing them, completing them, or understanding the content. Without a way to track completion or check understanding, training was guesswork.

Before Whale

No way to tell if employees viewed the training

No way to track who completed it

No way to check whether the content was understood

Onboarding ran on days of hands-on orientation

After Whale

New hires review docs and videos before they hit the floor

Quizzes confirm the training actually landed

Reporting shows who has and has not completed assignments

Onboarding time cut in half

Before implementing Whale, our biggest frustration was with training. We'd create documents for our team, but had no reliable way to track if employees were actually viewing them, completing them, or understanding the content.

Shawn Emery

Director of Retail Stores

How Whale solved it

With Whale, new employees review documents and videos on their own before they start on the floor, coming to the team only with specific questions. That cut out days of hands-on orientation, and the team can now track and improve its training.

Whale has cut our onboarding time in half. New employees can independently review documents and videos, coming to us only with specific questions. This eliminates the need for days of hands-on orientation.

Shawn Emery

Director of Retail Stores

Features they rely on

The tools doing the heavy lifting inside their operations.

Quizzes

Quizzes confirm employees understood the material, replacing the guesswork of assuming training landed.

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Step Recorder

Step Recorder documents every click and navigation path into step-by-step instructions, cutting the time to create training material.

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Reporting

Reporting shows who has and has not completed their assignments, giving the team the accountability data it needed.

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The results

Onboarding time halved

New hires get up to speed in half the time, reviewing material on their own before the floor.

Less time building training

The time spent developing and uploading training material dropped by half.

Comprehension you can verify

Quizzes and reporting confirm training landed, so the team can evaluate and improve it.

Onboarding time has been cut in half, as has the time we put into developing and uploading training material. The system we have now means we can track training initiatives, so we can actually spend time evaluating the effectiveness.

Shawn Emery

Director of Retail Stores

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See what Whale can do for your team.

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