How Cash-Wa Direct cut training time in half with a system that tracks comprehension

Results at a glance

• 50%

  Onboarding time cut

• 4

  Stores across the US

• Days

  Of orientation removed

• The challenge

  Cash-Wa Direct created training materials often, but had no reliable way to know if employees were viewing them, completing them, or understanding the content. Without a way to track completion or check understanding, training was guesswork.

  “Before implementing Whale, our biggest frustration was with training. We’d create documents for our team, but had no reliable way to track if employees were actually viewing them, completing them, or understanding the content.”

• The solution

  How Whale solved it

  With Whale, new employees review documents and videos on their own before they start on the floor, coming to the team only with specific questions. That cut out days of hands-on orientation, and the team can now track and improve its training.

  

• The results

  Onboarding time halved

  New hires get up to speed in half the time, reviewing material on their own before the floor.

  • Less time building training

    The time spent developing and uploading training material dropped by half.

  • Comprehension you can verify

    Quizzes and reporting confirm training landed, so the team can evaluate and improve it.

• Quizzes

  Quizzes confirm employees understood the material, replacing the guesswork of assuming training landed.

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• Step Recorder

  Step Recorder documents every click and navigation path into step-by-step instructions, cutting the time to create training material.

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• Reporting

  Reporting shows who has and has not completed their assignments, giving the team the accountability data it needed.

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