For manufacturing teams
Run production
without relying on tribal knowledge
Whale turns how your best operators work into SOPs every shift follows. Alice AI answers process questions on the floor, so the line doesn’t stop to find you.
- 4.8/5 on G2
- SOC 2 certified
Here’s how to submit an expense report:
The problem
Production quality shouldn't depend on who's on shift
Challenge 1
Quality changes shift to shift
Without standardized processes, product quality can vary, leading to rework, waste, and dissatisfied customers.
Challenge 2
Downtime waits on one person
Lack of clear maintenance procedures results in delayed repairs and unplanned equipment downtime, affecting overall production.
Challenge 3
New hires take too long to ramp
New hires take longer to become productive due to inconsistent training, slowing down operations and impacting output.
How teams do it today
Without Whale: Quality depends on who is running the line.
With Whale: Every operator follows the same documented standard.
Without Whale: Maintenance know-how lives in a few people's heads.
With Whale: Maintenance procedures are documented, so repairs don't wait.
Without Whale: New hires learn by shadowing, which is slow.
With Whale: Role-based training gets new hires productive in days.
Without Whale: When an operator leaves, their know-how leaves too.
With Whale: Process knowledge stays in the system when people leave.
Solution
Made to be used on the floor, not filed in an office
Document the way work gets done on your floor and turn it into training your team actually completes.
- Create clear procedures fast with AI, screen recordings, and templates that make processes easier to follow.
- Design custom training journeys for each role and let automation deliver them.
- Operators ask Alice, Whale’s AI assistant, and get the step straight from your approved SOPs, so they don’t wait on a supervisor or work from memory.
- Give field workers mobile access to procedures, with QR codes that open the latest instructions.
Features
Simple yet powerful tools for documentation & training
AI Writing Assistant
Use the AI writing assistant to create new procedures faster and with less effort.
Learn moreStep Recorder
Automatically document every click, keystroke, and navigation path to create detailed, step-by-step instructions.
Learn moreScreen Recorder
Create bite-size videos to show how to perform specific tasks or follow procedures.
Learn moreSOP & Process Templates
Create new procedures by using pre-built templates that save time, reduce effort, and ensure best practices.
Learn moreAsk Alice AI
Ask Alice, Whale’s AI assistant, to retrieve the answer to any of your questions, from your mobile device or web app.
Learn moreCoPilot
CoPilot surfaces the right SOP inside the tools your team already uses, so the answer comes to them.
Learn moreExperts & Reviews
Assign ownership of your knowledge and regularly review its accuracy.
Learn moreRich Editor
Capture easy-to-digest information using text, videos, GIFs, images and much more.
Learn more
The numbers speak for themselves
50%faster onboarding
#1in Customer Service on G2, 3 years running
4.8/5rating on G2
Manufacturing teams using Whale see results in the first few weeks.
Success stories
Real results for teams small and big.
How TurnUp gets new hires working from day one
TurnUp
Read the story →: How TurnUp gets new hires working from day one
How Wolfe Ridge Manufacturing turns tribal knowledge into procedures anyone can follow
Wolfe Ridge Manufacturing
Read the story →: How Wolfe Ridge Manufacturing turns tribal knowledge into procedures anyone can follow
How Cash-Wa Direct cut training time in half with a system that tracks comprehension
CashWa Direct
Read the story →: How Cash-Wa Direct cut training time in half with a system that tracks comprehension
How Aurora Medical Spa trains its team across 7 locations
Aurora Medical Spa
Read the story →: How Aurora Medical Spa trains its team across 7 locations
How Oxygen Service Company finally mastered the EOS process component
Oxygen Service Company
Read the story →: How Oxygen Service Company finally mastered the EOS process component
How Image Solutions aligned a 100-person team on processes and kept them engaged
Image Solutions
Read the story →: How Image Solutions aligned a 100-person team on processes and kept them engaged
Rated on G2
Why teams choose Whale
Rated ‘Best support’
Better support
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Rated ‘Easiest to use’
Easier to use
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
Rated ‘High performer’
Higher performance
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
In their own words
Loved for its overall simplicity and support
“Exceptional Tool for Business Knowledge”
Whale is excellent to document and organize business knowledge. Their AI makes it even easier!
Lyndon S.Small-Business (0-50 emp.) “Whale Keeps Work Organized and Teams Confident”
Whale unifies documentation, training, and reviews in one ecosystem.
Verified User in AccountingMid-Market (51-1000 emp.) “Screen Recorder Transformed Our Productivity”
All features are excellent, but the Screen Recorder has boosted productivity for our company.
Andres A.Enterprise (> 1000 emp.) “User-Friendly Platform with Great Features”
Whale is very user-friendly. "Alice" has been a game changer, makes finding information effortless.
Martha Y.Mid-Market (51-1000 emp.) “Intuitive, fresh and easy!”
Whale's clean layout makes building and navigating SOPs a breeze.
Harley B.Small-Business (0-50 emp.) “Productivity Unleashed!”
Managing and write SOP versions, assign them, track progress through a dashboard, and automate revision tracking.
Verified User in FarmingMid-Market (51-1000 emp.) “My company utilizes Whale for our SOP’s and FAQ’s.”
Everything is very easy to locate and the search bar is my favorite feature. When I need a quick answer I turn to Whale to find what I am looking for.
Georgia R.Mid-Market (51-1000 emp.) “Whale Streamlined Our Processes and Boosted Team Onboarding”
Whale transformed how we manage internal processes. Documenting SOPs is fast and we can build and share training materials in minutes, making onboarding significantly more efficient.
Fábio B.Enterprise (> 1000 emp.) “Whale Keeps Department Training Organized with Boards, Libraries, and Playbooks”
Boards, Libraries, and Playbooks keep training organized by department, so you can generate videos, SOPs, quizzes, and more for each topic.
Ketan T.Mid-Market (51-1000 emp.) “Streamlines Documentation with Ease”
I use Whale for company handbooks, regulations, how-to's, and manuals, all on one platform. The step-by-step screen recorder auto-captures screenshots and saves me about an hour per guide.
Anouk V.Mid-Market (51-1000 emp.) “Effortlessly Streamlines Team Training with Solid Support”
Whale supports training my merchandising teams with AI and video features that break down training step by step. Creating training flows is easy, and quizzes ensure the material lands.
Shelley F.Mid-Market (51-1000 emp.) “Effortless SOP Management with Stellar AI Search”
Whale centralizes all our SOPs with standard formatting and makes them easy to find, especially with the fast AI search across thousands of documents.
Jitender T.Small-Business (50 or fewer emp.)
Security
Security your IT team
can sign off on
What IT asks about before a rollout, answered.
SOC 2 certified
How your procedures and records are stored and protected is independently audited.
Granular permissions and enforced SSO
Available from the Advance plan, so access control matches how your organisation is already set up.
GDPR aligned
EU and UK data rights documented in the Whale Trust Center.
Your data, your region
Hosted in the US or the EU, whichever you choose.
Enterprise agreements
A BAA is signed on request on the Enterprise plan.
Integrations
Whale works where you do.
Don’t change your workflow. Whale integrates with the tools your team already uses, providing answers exactly when they’re needed.
See our Integrations
Frequently asked questions
01How to use Whale for manufacturing?
Use Whale to document your line and maintenance procedures as SOPs, captured once with the Step Recorder. Operators scan a QR code at the machine to open the right work instruction on a tablet or phone. Assign training flows per role with quizzes so you know who is cleared to run a process, and use analytics and reporting to keep the record.
02How does Whale keep production quality consistent across shifts?
Every operator follows the same documented standard, so quality holds across shifts instead of depending on who is running the line.
03What happens to expertise when an experienced operator leaves?
Process and maintenance know-how is captured in Whale, so it stays with the company when people move on rather than walking out the door.
04Can operators access SOPs right at the machine?
Yes. Operators scan a QR code to open the right SOP on a tablet or phone at the machine, with no login hunt.
05How quickly do new hires become productive?
Role-based training gets new hires productive in days instead of weeks of shadowing, and you can confirm completion before they run the line.
06Can we turn an existing line or maintenance process into an SOP quickly?
Use the Step Recorder to capture a line or maintenance procedure once as you do it, and Whale turns it into a step-by-step guide.
