Glossary Item

Internal Wiki

An internal wiki is a virtual encyclopedia designed exclusively for use within an organization. It functions as a centralized repository where employees can access, create, share, and manage company-specific information in real time. This resource can become an invaluable tool for businesses looking to streamline communication and foster a culture of knowledge sharing.

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Internal Wiki

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What is an internal wiki?

An internal wiki serves as a collaborative knowledge management system where team members can continuously contribute and update content. Unlike static information sources, an internal wiki is dynamic, allowing for updates and revisions that reflect the latest insights and practices within a company. 

It operates on a platform that supports hyperlinking, multimedia inclusion, and integration with other digital tools, thereby enhancing information accessibility and engagement.

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What's another name for an internal wiki?

An internal wiki may also be referred to as a corporate wiki or an enterprise wiki. 

These terms emphasize its use within a business, distinguishing it from the broader, public wikis like Wikipedia.

An internal wiki may be compared to other platforms such as a;

What is the difference between a knowledge base and an internal wiki?

While both a knowledge base and an internal wiki serve as information repositories, they do differ. The main difference is that Wikis overall are far more collaborative.

An internal wiki is more dynamic, with content generated and updated by a broader array of employees, promoting a collaborative and inclusive culture. Whereas a knowledge base is a comprehensive online resource that stores verified company information. Team members can refer to it whenever they need to learn more about a specific topic.

Information on a company wiki is contributed by everyone and published immediately.

But information on a knowledge base is contributed by select subject matter experts and published pertaining to company policies and procedures.

What are the benefits of an internal wiki?

The advantages of implementing an internal wiki are numerous and include:

  • Enhanced collaboration: Employees can co-create content, leading to richer information and shared understanding.
  • Increased efficiency: Quick access to information reduces time spent searching for documents and resources.
  • Knowledge retention: Valuable company knowledge is preserved, mitigating the impact of employee turnover.
  • Scalability: As the company grows, so does the wiki, adapting to new challenges and expanding knowledge bases.

How to create an internal wiki?

Creating an internal wiki involves several key steps:

  1. Define the purpose: Determine what content will be included and what the wiki aims to achieve.

  2. Choose the right platform: Select software that fits the organization’s size, needs, and budget.

  3. Structure the wiki: Organize the wiki in a way that is logical and scalable. Categories and tags can help keep information findable.

  4. Establish guidelines: Develop standards for content creation and editing to maintain quality and coherence.

  5. Encourage participation: Train employees on how to use the wiki and motivate them to contribute by highlighting the benefits.

Choosing the right internal wiki software

Selecting the appropriate software for an internal wiki depends on several factors:

  • User-friendliness: Ensure the interface is intuitive and easy to navigate.
  • Customization: Look for software that allows customization to meet specific organizational needs.
  • Integration: Choose a platform that integrates well with other tools used within the company.
  • Scalability: Consider future growth and choose software that can scale accordingly.
  • Security: Opt for solutions with robust security features to protect sensitive information.

Features of a great company wiki include;

  • The ability to embed external content
  • Fast and reliable search function.
  • Intuitive navigation and content hierarchy.
  • Ability to share content easily irrespective of location
  • A mobile application
  • Easy-to-use editor (ideally, supporting real-time collaboration).
  • A way to exchange feedback via comments and discussion threads.
  • Version control
  • Integrations with other tools.

Why you need an internal wiki?

An internal wiki is more than just a tool; it is a strategic asset that can significantly enhance organizational learning and operational efficiency. By choosing the right platform and encouraging active participation, companies can transform how they store and share knowledge, paving the way for continuous improvement and innovation.

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