Log in
Start for free

Customer Success Story

How SJA Solutions is creating an internal Google

Highly specific knowledge

+42 team members

Processes to be accessed by all

Home

/

Customer Success Stories

/

SJA Solutions

Play Video about How SJA Solutions created an internal Google with Whale

How SJA Solutions is creating an internal Google

SJA Solutions is the IT Solution for companies who don’t have IT! They help small to midsize organizations achieve technology excellence that creates sustainable efficiencies in productivity and organization.

The team was looking for a solution to create a central hub of relevant company information and help new hires access information in the moment of need.

Prior to Whale, there were a lot of people asking questions like, what’s the process on this? Or how do we do this? How do we do that?

Now, instead of getting five or six different answers, they have a place where they can get one answer that represents company best pratice.

Amber Lehmkuhle SJA Solutions

Amber Lehmkuhle

Corporate Trainer, SJA Solutions

Finding a partner to centralize and standardize information

Steven SJA Solutions

The team at SJA Solutions had the following requirements;

✅ House all internal documentation and processes in one repository

✅ Ensure team members could be assigned and tested on documentation and processes

✅ And metrics! The team wanted comprehensive metrics to be able to track usage and statistics.

"The AI generation is great because we can create cards and training information, tailor it to our needs and use it for training. All in no time at all."

Amber is in charge of all new hire training.

Whale allows her to really be creative and engage new hires from the get-go. Not only can she create engaging training material by embedding videos or using a screen recording but she also uses AI Assist to get started in seconds.

And then it’s easy to assign out training flows with the newly created processes.

Now our processes are maintained

We use the analytics on Whale to ensure that we’re creating relevant processes. And then each process is assigned to someone to keep ownership.

It gives me peace of mind to know, it’s not just going in there to not be touched ever again, but it’s gonna be in there, and someone has to follow up and keep itup to date.

Metrics was really important to us when choosing a tool, which is why we chose Whale. Now we can see things like how many people searched a subject. This really helps us create super relevant training material that people need and will use.

In utilizing Whale, the team has been able to deliver on;

  • Having one centralized repository for all documentation
  • Assign training flows and test knowledge
  • Ease of access to processes for all team members.

“We want to keep building with Whale and use it as our internal Google. For any team member that has a question, or needs information, there’s Whale.”

The logo for sja solutions that represents efficient Documentation and streamlined Processes.

Amber Lehmkuhle

Corporate Trainer, SJA Solutions

The best documentation and training solution for new hires

Get your teams aligned faster with Whale.

The Challenge

Established in 2005, SJA Solutions helps small to midsize organizations achieve IT excellence that creates sustainable efficiencies in productivity and organization.

The team needed a training tool to help centralize all company processes to onboard and train new hires.

The Solution

Whale has not only helped create and centralize company processes for SJA Solutions but through the use of analytics, the team maintains relevant and up-to-date processes that are used for new hire training.

Results

Now, instead of getting different answers from different people, new hires have a place where they can get one answer that represents company best pratice.