SOP Management

The Customer Success Playbook

Philip Wolf is the Founder & CEO of Custify, a customer success platform for SaaS companies. Custify aims to take the pain out of customer success management and allows teams to spend time with clients rather than organizing CRM data.
We recently hosted Philipp on The Unlocking Growth Show to share his ultimate Customer Success Playbook;
3 ways to use Customer Success as a growth channel, not a cost center.

3 SOPs you need for your employee onboarding programme blog

The 3 SOPs you need for your employee onboarding program

Onboarding new employees are one of the most important aspects of a hiring manager’s job but creating an onboarding program can be difficult without the right guidance.
What should you include in your program? And what are the best practices for onboarding new employees?
With John Elder from The Business Blocks, let’s discuss the three SOPs you need for your employee onboarding program.