Sales Executive job description
📝 Job brief
We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.
💼 Responsibilities
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
☑️ Requirements
- BS/MS degree in business administration or a related field
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven ability to drive the sales process from plan to close
- Strong business sense and industry expertise
Excellent mentoring, coaching and people management skills
Sales Executive job description
📝 Job brief
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.
💼 Responsibilities
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
☑️ Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- High school degree
Sales Consultant job description
📝 Job brief
We are looking for a talented sales consultant to monitor and analyze our sales department performance and suggest new strategies.
Our ideal candidate should be able to use statistical analysis software and provide reports on sales and marketing metrics. You will collaborate with the sales team and the marketing department to achieve business goals.
Ultimately, you should be able to improve sales and increase profits.
💼 Responsibilities
- Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
- Set targets for the sales department
- Collaborate with the marketing department to prepare common strategies
- Monitor sales numbers and marketing metrics
- Calculate business trends, like monthly sales rates
- Analyze market trends
- Monitor competition and follow current developments
- Ensure sales team is up-to-date with business targets
- Motivate sales team to achieve great results
- Find prospective customers and new target segments
☑️ Requirements
- Proven work experience as a sales consultant
- In-depth knowledge of statistical analysis software like SPSS or SAS
- Familiarity with CRM programs
- Ability to gather and interpret data
- Organizational and analytical skills
- Communication skills
- BS degree in Marketing or a related field
Customer Service job description
📝 Job brief
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
💼 Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
☑️ Requirements
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Help Desk Manager job description
📝 Job brief
We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
💼 Responsibilities
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
☑️ Requirements
- Proven work experience as a Help desk manager
- Hands-on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communication skills
- Team management skills
- BSc degree in Computer Science, Information Technology or relevant field
