It all comes down to whether you need to train people, or just share information.
When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Document360 offer different approaches to achieving this goal.
Document360 is primarily designed as a knowledge base tool, focusing on creating, managing, and sharing information efficiently. While it excels in these areas, it does not have the specialized training functionalities that Whale offers, making Whale a more suitable choice for businesses looking to document processes and train their employees effectively.
Ease of use
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
Simple and intuitive
Exceptional, highly responsive
Simple and intuitive
Available
Quick
Low
Comprehensive
Integrated
Extensive
Native app
Detailed
Supported
Available
Granular
Find more info on Whale’s pricing here
Powerful but complex
Good but occasional delays
Complex for non-savvy users
Not available
Time-consuming
High
Comprehensive
Integrated
Extensive
Native app
Detailed
Supported
Available
Granular
Ease of use
Simple and intuitive
Powerful but complex
Customer Support
Exceptional, highly responsive
Good but occasional delays
Interface Complexity
Simple and intuitive
Complex for non-savvy users
Automated Workflows
Available
Not available
Initial Setup Time
Quick
Time-consuming
Learning Curve
Low
High
Content Creation Tools
Comprehensive
Comprehensive
Artificial Intelligence
Integrated
Integrated
Integrations
Extensive
Extensive
Mobile Accessibility
Native app
Native app
Analytics and Reporting
Detailed
Detailed
Custom Branding
Supported
Supported
Knowledge Base
Available
Available
User Permissions
Granular
Granular
Pricing
Find more info on Whale’s pricing here
Whale provides a robust platform for process documentation and training, with features including customizable templates, process tracking, and integration with popular tools like Slack and Microsoft Teams. Whale’s standout feature is its automated training programs, which ensure that your team is always up-to-date with the latest processes.
Document360 focuses on creating and managing knowledge bases with features like advanced search, version control, and extensive third-party integrations. However, it lacks the specialized training functionalities that Whale offers, making it less ideal for process training.
Whale is designed with user-friendliness in mind, featuring an intuitive interface and easy-to-navigate dashboard. On G2, users consistently praise Whale’s ease of use, contributing to its high score in this category.
While Document360 also boasts an intuitive interface, some users report a steeper learning curve compared to Whale. G2 reviews suggest that while it’s powerful, it requires more time to master its full potential.
Whale provides excellent customer support with 24/7 availability, live chat, and a comprehensive help center. Users on G2 often highlight the responsiveness and helpfulness of Whale’s support team.
Document360 offers solid customer support, including live chat and a detailed knowledge base. However, some G2 reviews mention delayed responses during peak times, which can be a drawback for urgent issues.
Free Plan: Available
Essentials Plan: $8 per user per month
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Not available
Standard: $149 per project per month
Professional: $299 per project per month
Business: $399 per project per month
Enterprise: $599 per project per month
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
