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Comparison

Whale logo

vs.

Can't pick between
Whale and Guru?

It all comes down to your size and your use case.

Comparing the two tools

When comparing Whale and Guru, it’s clear that while both platforms aim to streamline knowledge sharing and process documentation, they serve slightly different purposes.

Whale focuses on simplifying team training and process documentation, making it ideal for small to large-sized businesses. In contrast, Guru emphasizes AI-based knowledge sharing tailored for large enterprises.

In a seashell

Ease of use

Customer Support

Process Documentation

Training Tools

Knowledge Sharing

Integrations

AI-powered search

Interface

Compliance Management

Onboarding Process

Collaboration Tools

Mobile Accessibility

Customization Options

Response Time

Pricing

Whale logo

High

Highly praised

Simple & effective

Integrated

Efficient & clear

Excellent integrations

Virtual AI Assistant

Highly intuitive

Limited

Streamlined

Built-in

Native app

Included

Quick and reliable

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: pricing upon request

Find more info on Whale’s pricing here

GetGuru logo long on the Whale blog

Moderate

Mixed reviews

Not a core focus

Available

AI-driven

Good integrations

Enterprise-level

Intuitive

Extensive

Comprehensive

Built-in

Native app

Included

Slower response times

  • Free Plan: limited to 30 days
  • All-in-one: $15 per user per month
  • Enterprise plan: pricing upon request

Ease of use

High

Moderate

Customer Support

Highly praised

Mixed reviews

Process Documentation

Simple & effective

Not a core focus

Training Tools

Integrated

Available

Knowledge Sharing

Efficient & clear

AI-driven

Integrations

Excellent integrations

Good integrations

AI-powered search

Virtual AI Assistant

Enterprise-level

Interface

Highly intuitive

Intuitive

Compliance Management

Limited

Extensive

Onboarding Process

Streamlined

Comprehensive

Collaboration Tools

Built-in

Built-in

Mobile Accessibility

Native app

Native app

Customization Options

Included

Included

Response Time

Quick and reliable

Slower response times

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: pricing upon request
  • Free Plan: limited to 30 days
  • All-in-one: $15 per user per month
  • Enterprise plan: pricing upon request

Diving deeper

Features

Whale logo

Whale offers robust process documentation, training, and seamless integration with other tools. Key features include AI Assist for process creation, a step recorder, screen recorder, and over 100 templates. Whale’s standout feature is its intuitive process documentation system, lacking in Guru.

Guru logo featuring a stylized "G" in a circular shape on the left, accompanied by the word "GURU" in bold uppercase letters to the right, embodies efficiency akin to well-crafted process documentation.

Guru excels in AI-driven knowledge management, offering an enterprise search, intranet, and compliance management. However, it lacks the comprehensive and user-friendly process documentation features that Whale provides, making it less suitable for detailed team training processes.

Ease of use

Whale logo

Whale is praised for its high ease of use, with an intuitive interface that facilitates quick onboarding and easy navigation. On G2, users commend its simplicity and efficiency.

Guru logo featuring a stylized "G" in a circular shape on the left, accompanied by the word "GURU" in bold uppercase letters to the right, embodies efficiency akin to well-crafted process documentation.

Guru also scores well on ease of use but can be more complex due to its extensive feature set aimed at large organizations. Some users find it less accessible for smaller teams.

Customer Support

Whale logo

Whale offers exceptional customer support, known for its responsiveness and helpfulness. Users on G2 highlight the quality and availability of Whale’s support team.

Guru logo featuring a stylized "G" in a circular shape on the left, accompanied by the word "GURU" in bold uppercase letters to the right, embodies efficiency akin to well-crafted process documentation.

Guru provides robust customer support, though some users report slower response times and less personalized assistance compared to Whale. It is generally effective but can be inconsistent.

Pricing

Whale logo

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

Guru logo featuring a stylized "G" in a circular shape on the left, accompanied by the word "GURU" in bold uppercase letters to the right, embodies efficiency akin to well-crafted process documentation.

Free Plan: Limited to 30 days

All-in-one: $15 per user per month

Enterprise Plan: pricing upon request

Why others switched to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Illustration of a person with pink hair hugging a large blue heart with both arms, symbolizing the warmth and support found in effective employee training.

More ease of use

Rated ‘Easiest to Use’

Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Illustration of a person with a long arm extending through a computer window, pointing. The figure has blue hair and is dressed in a sweater and pants, highlighting the importance of process documentation in effective employee training.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Illustration of a kangaroo wearing large shoes, perfect for onboarding material, with trees in the background.

What clients say about us on

The g2 logo in an orange circle.

Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.

Image showcasing five G2 award badges for Summer 2024, featuring Momentum Leader and Easiest to Do Business With, along with Easiest Setup for Mid-Market—demonstrating excellence in onboarding and employee training.

“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”

Jonas M., Small-Business (50 or fewer employees)

“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”

Verified User in Financial Services, Small-Business (50 or fewer employees)

“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”

Julie H., Mid-Market (51-1000 employees)

“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”

Julianne W., VP of Operations, Small-Business (50 or fewer employees)

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Book a demo

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!

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Discover the features
Illustration of a user interface with a sidebar showing percentages and three overlapping cards with profiles and text, ideal for onboarding new users or detailing SOPs.