Avior Wealth is an investment advisory firm that helps their clients build financial plans in a way that matters most.
Cindi Bohrer is the Director of Operations of the 7-year-old company. Recognized as one of America’s Fastest-Growing Private Companies, the firm has gone from one office in one location to eight locations in seven states.
“We really wanted something that we could use to provide learning and training opportunities for all of our employees irrespective of where they found themselves”
The challenge was how to have one searchable database, where they could store our standard operating procedures and processes in order to train new team members.
The team needed a centralized place where they could store their processes and procedures in ONE centralized platform.
The team also wanted to get the best structure to start with, and to make sure it sure it sounded uniform, even though various subject matter experts were consulted in creating the content that mattered most to their area of the business.
To help document their SOPs and processes, the team worked with Whale partner and process consultant Adi Klevit and started with operations as this was the area of the business that was growing the fastest.
Adi Klevit, process consultant and founder of BSG, worked with the team from Avior Wealth to help create, centralize and share their SOPs and process documentation on Whale. Adi helped to ensure that content was created and shared within specific timelines.
“It’s been very educational for people to go back in and access training and as when needed. Often when people get trained they take paper notes which get lost and it’s difficult to access the information at a later stage. Whale made this easy!
Gain clarity, improve performance and get your whole team onboard.
Due to the rapid growth within the company, Avior Wealth was looking for a searchable database where they could store their standard operating procedures and processes.
The team needed not only to create SOPs and process documentation but they needed to be able to use the documentation to train their teams across eight different locations.
With the help of Adi Klevit; process consultant and Whale, the team created engaging content within a set timeframe. This ensured that training was rolled out in Operations as it was the main area where new team hires were entering the business.
Implementing Whale meant they could train their team members across eight locations but with one central repository.
“We’re so happy with Whale; we’re going to put our employee handbooks there so everybody can easily access it.”
