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Image Solutions

Customer Success Story

How Image Solutions is Aligning their Team with Processes

Image Solutions is a uniform service provider for a diverse range of industries, including grocery stores, fast-casual restaurants, and even tech giants,
The 25-year-old company, 100 team members strong, had a growing need for streamlined internal processes.

As their team expanded and their business scaled, managing Standard Operating Procedures (SOPs) became a challenge. Emily Best, the Process Excellence Specialist at Image Solutions, was tasked with improving internal efficiency and ensuring that employees were engaged and empowered to perform at their best.

Company Stats

Highly specialized processes

+100 team members

Processes to be accessed by all

The challenge

Finding a partner to streamline processes

We had records of SOPs, but there wasn’t a consistent system. People struggled to find what they needed, and there was no way to ensure everyone had reviewed the procedures. We needed a solution that made training and SOP access easy, effective, and engaging for all employees.

Emily Best

Process Expert, Image Solutions

The solution

How Image Solutions is using Whale to promote engagement

"We did have, of course, SOPs and work instructions, but they were stored in a way that was not consistent. Before Whale, we used SharePoint and Word documents."

In her role as process expert, Emily struggled to determine whether SOPs and processes were being read, used, or updated and reviewed.

They sought out Whale to make it easy for people to find what they were looking for and engage with the training as and when needed. A critical step in keeping team members aligned if they are to reach the company’s growth objectives.

Now we have a tool for growth!

We use the analytics on Whale to ensure that we’re creating relevant processes. And then each process is assigned to someone to keep ownership.

It gives me peace of mind to know, it’s not just going in there to not be touched ever again, but it’s gonna be in there, and someone has to follow up and keep itup to date.

“Our goal is $100 million. So, that’s our big strategy for the next few years is to hit that benchmark. With Whale, we now have a solution to train our team members.”

Emily Best

Process Expert, Image Solutions

Conclusion

The best process and training tool

Since implementing Whale, Image Solutions has seen a significant improvement in internal process efficiency, employee engagement, and accountability.

Trying to find a solution that we could implement was intimidating at first, but the Team at Whale gave us alot of confidence and walked us through the process. Now we're confident in our ability to train our team members in our processes.

Results

Whale offered a centralized and accessible hub for all of their SOPs and training materials, ensuring employees could access the information they needed when they needed it.

Key Features Image Solutions Leveraged:

Centralized SOP Management

Employees can now find SOPs easily in one place.

AI-Assisted SOP Creation

Whale’s AI tools helped overcome employees’ fears of writing or documenting procedures.

Empowerment through Engagement

By assigning departmental representatives (PE Bruisers), Emily ensured that the creation and maintenance of SOPs became a collaborative effort across all departments.

Mobile Accessibility via QR Codes

In their 100,000 sq. ft. warehouse, Image Solutions is leveraging QR codes to provide instant access to SOPs right at employees’ fingertips, eliminating any excuse for not accessing crucial information.

Onboard, train and elevate your team with Whale

Whale is AI-powered software for documenting processes and training.

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