Theiner ICT, a Dutch IT company, has been serving small and medium businesses since 2006. Their mission revolves around simplifying IT for clients, ensuring they can focus on their work without technical roadblocks. As the company grew, with a team expanding from 3 to 35 employees, maintaining consistency in processes and knowledge sharing became increasingly difficult. This is where Whale came into play.
“We were growing fast, and it became difficult to ensure that everyone understood the processes and knowledge we had accumulated. Simple issues like how to enable NumLock or set up a modem kept cropping up.”
The team at Theiner ICT had the following requirements;
✅ House all internal documentation and processes in one centralized repository
✅ Ensure team members could access all information when needed
✅ Limited visibility so team members had access to their own documentation
Theiner ICT initially started with three employees, which made sharing knowledge easy. However, as the company grew, new challenges arose. New employees frequently sought help for recurring issues. CTO Koos Stoop found it increasingly difficult to keep up with the training and repetitive questions, which took time away from higher-level tasks.
With more staff joining, the onboarding process also became time-consuming and inconsistent, further exacerbating the need for an efficient, standardized knowledge-sharing system.
By using Whale, the team was able to document solutions to frequently asked questions and common technical tasks.
The results were immediate. Instead of answering the same questions repeatedly, employees could now search the Whale knowledge base and find answers on their own. Whale also helped Theiner ICT standardize processes, ensuring consistency across their technical team.
“Whale has transformed how we work. We can’t imagine going back to how things were before. It’s a no-brainer for any growing company.”
Get your teams aligned faster with Whale.
Theiner ICT initially started with three employees, which made sharing knowledge easy. However, as the company grew, the core team members were no longer able to train new hires by simple ‘show and tell’. The team needed a solution which meant that new hires could find new information in the moment that they needed it.
By using Whale, the team was able to document solutions to frequently asked questions and common technical tasks, such as enabling NumLock or configuring a modem.
The results were immediate. Instead of answering the same questions repeatedly, employees could now search the Whale knowledge base and find answers on their own. Whale also helped Theiner ICT standardize processes, ensuring consistency across their technical team.
Whale has become a core tool for Theiner ICT, with nearly the entire company relying on it to maintain consistency in both operations and training. Koos, the CTO, no longer has to spend time answering repetitive questions, and the team is more self-sufficient, leading to increased productivity.
