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- Product
- Use Cases
- Resources EducationTemplatesSuccess Stories
- Pricing
At Whale, we don’t just drop off a tool and leave, your success is our mission. Our goal is to make your organization more efficient and scalable through proper process documentation and employee training. It’s about getting your teams completely in tune with how to do what at all times so they can excel in their roles
Our Customer Success experts translate SOP theory into practice, guiding you through everything from setting up the right knowledge structures to onboarding your users and keeping content up to date.
With our proven framework, we can take you from zero documentation to a fully trained team in just 4 weeks
We take your success seriously and have an entire team dedicated to making sure you get support when and how you need it!
Whether you’re just getting started or looking to level up, Whale offers tailored services to meet your needs:
Users looking for basic instructions when they are just starting out with Whale.
Learn how to use Whale to its full potential through our Knowledge Base and by participating in weekly Q&A sessions.
Teams looking for some extra guidance to get started the right way and stay on track.
Get advanced help from our experts in structuring your workspace, creating and standardizing content, setting up training flows, quizzes, and reports.
Teams that have a lot of existing documentation.
Have us migrate all of your existing process documents and training content to your Whale account.
Whale is simple and easy to get started with. Access a wide range of self-service resources or rely on your dedicated success team to offer a helping hand
That’s right. Working with Whale is fun. Just read these reviews and ditch those old-school and boring tools
We take your success seriously and have an entire team dedicated to making sure you get the support when and how you need it
Who I am:
My name is Stino, and I’m the Head of Customer Success here at Whale! I’ve been in the Customer Success game for seven years already. I love to say that we work for our customers but on the payroll of Whale.
What I’m passionate about:
Everything related to CS. I’m also a walking encyclopedia regarding everything Real Housewives.
What I love about training clients:
Literally everything. I love to see Customers grow into the mindset of unlocking their next level of Growth. Witnessing that is one of the greatest testimonies you can have as a Customer Success Manager.
Who I am:
A Customer Experience enthusiast, thriving on building positive client relationships and maintaining an active sporting lifestyle year-round.
What I’m passionate about:
Creating positive experiences at work and crushing personal goals.
What I love about training clients:
Witnessing clients transform from rookies to platform rockstars.
And they love Whale! With an average score of 4.7 out of 5, Whale consistently scores high for ease of use, support and overall functionalities.
We want to keep building with Whale and use it as our internal Google. For any team member that has a question, or needs information, there’s Whale.
SJA Solutions
We now make sure that every playbook, every process has its own subject matter expert but also has a review interval, meaning that your processes get proactively updated by the ones that own the process.
Rihm Kenworth
We’ve taken knowledge management seriously because we know it’s the key to help our clients and scaling our business. We have no doubt that this approach combined with Whale is going to put us on another level.