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Comparison

Whale logo

vs.

Can't decide between
Whale and ClickUp?

It all comes down to your need for documentation & training.

Comparing the two tools

Choosing the right tool for process documentation and team training can be a game-changer for your organization.

While both Whale and ClickUp offer valuable features, Whale stands out as the smarter choice for those focused on documenting processes and training their team effectively.

In a seashell

Ease of use (G2)

Customer Support

Interface Complexity 

Automated Workflows

Initial Setup Time

Learning Curve

Content Creation Tools

Artificial Intelligence

Integrations

Mobile Accessibility

Analytics and Reporting

Custom Branding

Knowledge Base

User Permissions

Pricing

Whale logo

4.8

Exceptional, highly responsive

Simple and intuitive

Available

Quick

Short

Comprehensive

Advanced

Wide range of tools

Native app

Advanced

Extensive

Available

Granular

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

ClickUp Logo

4.3

Good

Complex for non-savvy users

Available

Time-consuming

Steeper

Comprehensive

Available

Wide range of tools

Native app

Advanced

Limited

Available

Granular

  • Free Plan
  • Unlimited: $7 per user per month
  • Business: $12 per user per month
  • Enterprise: pricing upon request

Ease of use (G2)

4.8

4.3

Customer Support

Exceptional, highly responsive

Good

Interface Complexity

Simple and intuitive

Complex for non-savvy users

Automated Workflows

Available

Available

Initial Setup Time

Quick

Time-consuming

Learning Curve

Short

Steeper

Content Creation Tools

Comprehensive

Comprehensive

Artificial Intelligence

Advanced

Available

Integrations

Wide range of tools

Wide range of tools

Mobile Accessibility

Native app

Native app

Analytics and Reporting

Advanced

Advanced

Custom Branding

Extensive

Limited

Knowledge Base

Available

Available

User Permissions

Granular

Granular

Pricing

  • Free Plan
  • Essentials Plan: $8 per user per month
  • Scale Plan: $10 per user per month
  • Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

  • Free Plan
  • Unlimited: $7 per user per month
  • Business: $12 per user per month
  • Enterprise: pricing upon request

Diving deeper

Features

Whale logo

Whale is designed to streamline process documentation and team training with features like step-by-step guides, process tracking, and a centralized knowledge base. Its standout feature is its advanced automation capabilities for training workflows, which ensure that team members receive the right training content at the right time, significantly reducing the manual effort involved in employee onboarding and ongoing training.

The ClickUp logo features a stylized, multicolored arrow pointing upwards on the left and the word "ClickUp" in black text on the right, signifying progress and growth ideal for onboarding and employee training.

ClickUp is a versatile project management tool that includes task management, time tracking, and collaboration features. While it offers a range of functionalities, it lacks specialized features for process documentation and training.

Ease of use

Whale logo

Whale is praised for its intuitive interface and ease of use, with users highlighting how quickly teams can start using the platform without extensive training. According to user reviews, Whale has a G2 score of 4.8 for ease of use.

The ClickUp logo features a stylized, multicolored arrow pointing upwards on the left and the word "ClickUp" in black text on the right, signifying progress and growth ideal for onboarding and employee training.

ClickUp, while powerful, can be overwhelming due to its extensive features. Users often mention a steep learning curve, particularly for teams new to such comprehensive tools. ClickUp’s G2 score for ease of use is 4.3.

Customer Support

Whale logo

Whale offers robust customer support with quick response times and helpful guidance. Users frequently commend the support team’s dedication to ensuring a smooth user experience.

The ClickUp logo features a stylized, multicolored arrow pointing upwards on the left and the word "ClickUp" in black text on the right, signifying progress and growth ideal for onboarding and employee training.

ClickUp provides various support options, including chat and email support. However, users sometimes report slower response times and less personalized assistance compared to Whale.

Pricing

Whale logo

Free Plan: Available

Essentials Plan: $8 per user per month

Scale Plan: $10 per user per month

Enterprise Plan: $1200 per month for 100 users

Find more info on Whale’s pricing here

The ClickUp logo features a stylized, multicolored arrow pointing upwards on the left and the word "ClickUp" in black text on the right, signifying progress and growth ideal for onboarding and employee training.

Free Plan: Available

Unlimited: $7 per user per month

Business: $12 per user per month

Enterprise: pricing upon request

Why others switched to Whale

More support

Rated ‘Best Support’

Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.

Illustration of a person with pink hair hugging a large blue heart with both arms, symbolizing the warmth and support found in effective employee training.

More ease of use

Rated ‘Easiest to Use’

Clients switch from other providers to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.

Illustration of a person with a long arm extending through a computer window, pointing. The figure has blue hair and is dressed in a sweater and pants, highlighting the importance of process documentation in effective employee training.

More speed

Rated ‘High Performer’

We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.

Illustration of a kangaroo wearing large shoes, perfect for onboarding material, with trees in the background.

What clients say about us on

The g2 logo in an orange circle.

Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.

Image showcasing five G2 award badges for Summer 2024, featuring Momentum Leader and Easiest to Do Business With, along with Easiest Setup for Mid-Market—demonstrating excellence in onboarding and employee training.

“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”

Jonas M., Small-Business (50 or fewer employees)

“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”

Verified User in Financial Services, Small-Business (50 or fewer employees)

“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”

Julie H., Mid-Market (51-1000 employees)

“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”

Julianne W., VP of Operations, Small-Business (50 or fewer employees)

Dedicated to Customer Success & Support

We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.

We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!

Book a demo

Frequently Asked Questions (FAQ)

With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.

Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.

To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.

  • You’re looking for the fastest way to help you get your team aligned.
  • You want a solution that can help you document, train and onboard your team in zero time.
  • You want a platform that’s easy to use and to navigate.
  • You want to create automated training that can be personalized.
  • You’d like a centralized knowledge system that integrates into the apps where you and your team work.
  • You want to be able to get started with documentation and training in seconds.
  • You value outstanding customer onboarding and support.

An ocean of features behind the friendliest interface

Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!

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Discover the features
Illustration of a user interface with a sidebar showing percentages and three overlapping cards with profiles and text, ideal for onboarding new users or detailing SOPs.