An Employee Training Guide with 3 Secret Tips from The Hilton

Welcome at a hotel. The secret to employee onboarding by The Hilton

With a workforce spanning nearly 420,000 people across 114 countries, it’s impossible to imagine how Hilton manages to maintain its world-renowned customer service! We spoke to the GM of the the Canopy by Hilton Portland to find out the secret to employee onboarding.

Standard Operating Procedure Document: Build Clear Processes

Collage of four linked circles: two construction workers, a person pouring coffee, two colleagues at a laptop, and a person inspecting a device. A hand connecting the circles with a string symbolizes the seamless flow of onboarding and employee training.

There is ALOT more to SOP and process documentation than purely writing SOPs. What you need to realize is that SOP and process documentation are the very keys you need to scale your business.
Here’s everything you need to know about SOP and Process Documentation