Helpdesk Ticketing System

The ticketing system begins its work the moment a customer reaches out with a query or issue, via email, chat, or other supported channels. It’s used primarily by customer support.

Here’s what happens next:

• Ticket creation: The system automatically logs the issue as a ticket in the database, assigning it a unique identifier.
• Ticket assignment: Depending on the nature of the issue, the ticket is assigned to the appropriate team member or department.
• Problem resolution: The assigned staff member addresses the issue, updating the ticket with progress notes and eventual resolution.
• Feedback and closure: Once resolved, customers can provide feedback on their support experience, and the ticket is closed out in the system.

This streamlined process ensures that every issue is addressed in an organized manner, minimizing response times and increasing customer satisfaction.