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If you’re searching for a Trainual competitor and weighing Trainual vs. Whale, consider that it ultimately comes down to user experience and support. Here’s why Whale stands out as the superior trainual alternative.
When it comes to documenting processes and training your team, choosing the right tool is crucial. Whale and Trainual are both popular options, but they offer distinct features and advantages.
Between the two, Whale stands out with its more user-friendly interface, high level of automation, and excellent customer support. Documenting processes and training your team is significantly easier with Whale, enabling your organization to grow faster.
G2 – Ease of Use
G2 – Support
Customer Support
Interface Complexity
Automated Workflows
Initial Setup Time
Learning Curve
Content Creation Tools
Artificial Intelligence
Integrations
Screen Recorder
Mobile Accessibility
Analytics and Reporting
Custom Branding
User Permissions
Pricing
9.8
9.9
Exceptional, highly responsive
Simple and intuitive
Available
Quick
Short
Comprehensive
Advanced
Wide range of tools
Built-in feature, 10 min max per video
Native app
Advanced
Extensive
Available
Granular
Find more info on Whale’s pricing here
9.3
9.5
Slow, often unresponsive
Complex for non-savvy users
Not available
Time-consuming
Steeper
Comprehensive
Basic
Wide range of tools
Loom integration – separate account needed, 5 min max per video
Native app
Basic
Limited
Available
Granular
Ease of use (G2)
Higher score
Lower score
Customer Support
Exceptional, highly responsive
Slow, often unresponsive
Interface Complexity
Simple and intuitive
Complex for non-savvy users
Automated Workflows
Available
Not available
Initial Setup Time
Quick
Time-consuming
Learning Curve
Short
Steeper
Content Creation Tools
Comprehensive
Comprehensive
Artificial Intelligence
Advanced
Basic
Integrations
Wide range of tools
Wide range of tools
Mobile Accessibility
Native app
Native app
Analytics and Reporting
Advanced
Basic
Custom Branding
Extensive
Limited
User Permissions
Granular
Granular
Pricing
Find more info on Whale’s pricing here
Whale excels in process documentation and team training with a comprehensive suite of features. It offers customizable templates, integrations with various tools, and an easy-to-use interface for creating and sharing training materials. One standout feature is the automated onboarding and training workflows, which ensure that team members receive consistent and timely training.
Trainual focuses on creating and organizing training content with a wide range of features as well. It provides tools for documenting procedures, assigning tasks, and tracking progress. While it offers robust content creation capabilities, it lacks some of the automation features found in Whale, such as the automated onboarding workflows. Also, its screen recorder is limited to a limited Loom integration, for which a separate account is needed.
Whale is designed with user experience in mind, featuring an intuitive interface that makes it easy to create and manage training materials. Users on G2 praise its straightforward setup and seamless integration with other tools, which contribute to its high ease-of-use score.
Trainual is known for its feature-rich interface, but many users find it complex and challenging, especially for non-digital savvy users. Some G2 users have noted that the initial setup can be time-consuming and difficult to navigate, which significantly affects its overall ease-of-use score compared to Whale.
Whale provides excellent customer support with a responsive team ready to assist users through various channels, including live chat and email. Whale also provides Coaching & Training services, and a Migration service.
Trainual offers customer support through a help center and a support team. However, some users have reported slower response times during peak hours, and not getting answers on specific technical support tickets.
Free Plan: Available
Scale Plan: $10 per user per month
Enterprise Plan: $1200 per month for 100 users
Find more info on Whale’s pricing here
Free Plan: Not available
Small (1-25 employees): $249
Medium (26-50 employees): $279
Growth (51-100 employees): $419
Expect quick answers on your questions, top notch coaching sessions and help with migrating your existing documentation to Whale.
Clients switch from Trainual to Whale mostly because of our more user-friendly environment, making it easy for any team member to document, train or get trained.
We understand that documenting processes takes work. Everything we provide in and around our platform is aimed at making the heavy lifting lighter, and shortening the time to value.
Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
At Whale, we’re dedicated to ensuring your success as you explore a powerful alternative to Trainual. Discover our tailored resources and personalized support, specifically designed to help you seamlessly transition from Trainual to Whale and achieve your goals effortlessly. Experience why Whale is the preferred Trainual competitor for businesses looking for enhanced user experience and superior support.
Need answers on Whale? Our comprehensive Knowledge Base is at your fingertips, offering detailed articles, step-by-step guides, and in-depth videos. Whether you prefer to read or watch our videos, our award-winning* content is always available to you—completely free, forever.
Kickstart your Whale journey with the Whale Universe. It’s accessible directly from your dashboard. From the Whale Universe, you’ll be able to access ready-to-go templates, ask Alice (your personal AI assistant anything) and download the Mobile App, Step Recorder, and Extension in seconds.
Process University is like no other university. It’s a win-win for businesses and teams with process training that raises the value of your business and team members. Because we believe your teams don’t need training on our product, they should be awarded for being skilled in process.
For personalized guidance, our Customer Success team is ready to assist with 1-on-1 coaching. We don’t just teach you how to use Whale; we dive deep into best practices and use cases, ensuring you master the art of knowledge documentation. Let us help you navigate the platform with confidence.
Join our weekly training and Q&A to get personalized answers to your questions. Our regular webinars introduce new features and show you how to maximize your potential on the Whale platform. Whenever a new feature is introduced, we invite you to join us to ensure you get the most out of the platform.
Already have your processes documented? We’re here to ensure a seamless transition to Whale. Our Migration Services don’t just transfer your content—they elevate it. We’ll refine and optimize your knowledge base to align with your goals, making it faster and easier for your team to find what they need.
With Whale, you can get started in seconds. We offer a full migration service to get all your documents uploaded in no time at all.
Whale has a dedicated customer success team that supports new customers all the way from migrating their old documentation to creating new ones and using them to train new and current team members.
To start off with, Whale is free. Yup. That’s FREE with a capital ‘F’ for life. If you want to add functionality and team members you only pay for what you use. That means you only pay for the features you want and you only pay for the seats you use. You’ve literally got nothing to lose.
Don’t hesitate to discover what all of the above looks like in the actual product, from our AI Assist to all things Analytics. Take a peek!
