Philip Wolf is the Founder & CEO of Custify, a customer success platform for SaaS companies. Custify aims to take the pain out of customer success management and allows teams to spend time with clients rather than organizing CRM data.
We recently hosted Philipp on The Unlocking Growth Show to share his ultimate Customer Success Playbook;
3 ways to use Customer Success as a growth channel, not a cost center.
If you’re reading this, you’re probably interested in a solution that helps you centralize your documentation, onboard new team members, and train your team.
Instead of just selling you on Whale, we want to take this space to give an honest breakdown of when it makes sense to buy Whale — and when it doesn’t.
We recently hosted Jim Kalbach on the Unlocking Growth Podcast speaking
about his book “The Jobs To Be Done Playbook”.
We wanted to know the essentials on HOW TO align markets to customers
needs but first, what on earth does “Jobs to be done” mean?
We know scaling a business in tough. ?
There’s ALOT to deal with but did you know process documentation software could be helping with many of the challenges you might be facing in scaling? ?
Whale, let’s ChatGPT…
Unless you’ve been living away on another galaxy, you’ve heard of the latest artificial intelligence (AI) project to hit the planet.
In this article, we’ll look at why every business needs to invest in AI and actually why you probably already have.
Learning culture. It’s a buzz word.
“The single biggest driver of business impact is the strength of an organisation’s learning culture”, Josh Bersin
But what exactly is a learning culture, and why is it important? And how do you encourage team members to become more in-quiz-itive?
The value of networking in business cannot be underestimated. A strong network is one of an entrepreneur’s most valuable assets with benefits ranging from emotional support to tangible referrals and investment.
We all know that communicating effectively, both internally and externally, is the cornerstone of your team’s success.
Good communication = happiness.
But how does this look in reality?
It’s no secret that first impressions matter. The same goes for business relationships – especially when you’re trying to land new clients.
That’s why having a strong client onboarding process is essential to the success of any business. After all, it’s the first step in building a lasting relationship with your client.
The media doesn’t care about you unless you’re Elon Musk, Jeff Bezos, or Martha Stewart, or doing something big, like really, really big! #unicorns and all that jazz.
Does that mean the media is out of your reach as an entrepreneur? And that you should just forget about media exposure?
Definitely not!
If there’s any trend that’s emerged in recent years, it’s one of constant change. It’s why building an agile organization is more than a buzzword; it’s essential for operating in complex environments.
With the hiring and firing spree currently taking place in tech, you’d be mistaken for thinking that finding and keeping top-rated talent would be easy.
Whilst high profile companies including Uber, Microsoft, Twitter, Wayfair, Snap and Facebook-parent Meta have announced hiring freezes, others such as Netflix, Peloton and more are justifying layoffs.
