Build a Process Mindset: 3 Common Stumbling Blocks to Avoid

Mindsets that prevent process

Lisa Gonzalez is no stranger to the world of entrepreneurship. Lisa grew up in an entrepreneurial family in California and supported them in their many business operations. With a wealth of entrepreneurial experience since then and as co-author of the book Process! We spoke to Lisa to find out exactly what it means to have a process mindset and the three typical stumbling blocks that prevent it

10 Internal Processes​ Every Company Needs

The top 10 company processes

In our piece “Everything you need to know about SOP and Process Documentation“, we spoke about the top 10 core business processes every company needs.
Today we want to dive deeper and give specific examples. We’re taking one specific process from each of the above to show you exactly what this might look like in your company.

Knowledge Management 101: What Is Knowledge Management? 🤔

A group of people discussing and implementing office procedures and processes.

What does knowledge management even mean? ?
If you’re new to the idea of knowledge management (KM) and knowledge sharing, then it’s likely that you still have many questions about what this process entails and how to get started with it in your organization.

The SaaS Email Marketing Playbook

The SaaS email marketing playbook book

Are you tired of wasting time and money on marketing strategies that just don’t work? Want to know the secret to scaling up your business and boosting your ROI? Look no further than email marketing!

The Customer Success Playbook

Customer Success Playbook

Philip Wolf is the Founder & CEO of Custify, a customer success platform for SaaS companies. Custify aims to take the pain out of customer success management and allows teams to spend time with clients rather than organizing CRM data.
We recently hosted Philipp on The Unlocking Growth Show to share his ultimate Customer Success Playbook;
3 ways to use Customer Success as a growth channel, not a cost center.

Why You Should Care About “Jobs to be Done!”

Jobs to be done book

We recently hosted Jim Kalbach on the Unlocking Growth Podcast speaking
about his book “The Jobs To Be Done Playbook”.
We wanted to know the essentials on HOW TO align markets to customers
needs but first, what on earth does “Jobs to be done” mean?