business process documentation

The Customer Success Playbook

Philip Wolf is the Founder & CEO of Custify, a customer success platform for SaaS companies. Custify aims to take the pain out of customer success management and allows teams to spend time with clients rather than organizing CRM data.
We recently hosted Philipp on The Unlocking Growth Show to share his ultimate Customer Success Playbook;
3 ways to use Customer Success as a growth channel, not a cost center.

Knowledge Management for Dummies

What do you mean knowledge management for dummies? 🤔 No, we’re not calling you a dummy.
But if you’re new to the idea of knowledge management (KM) and knowledge sharing, then it’s likely that you still have many questions about what this process entails and how to get started with it in your organization.

Mindsets that prevent process

3 mindsets that prevent process, and why it matters

Lisa Gonzalez is no stranger to the world of entrepreneurship. Lisa grew up in an entrepreneurial family in California and supported them in their many business operations. With a wealth of entrepreneurial experience since then and as co-author of the book Process! we hosted Lisa on the Chaos to Clarity show to talk about the 3 mindsets that prevent process, and ultimately success.