On-demand webinar

The knowledge base structure that works, and the AI that builds it

You know your knowledge base needs structure. You just do not know what good looks like, yet.
Recorded Apr 29
45 min

You know your knowledge base needs structure. You just don’t know what “good” looks like, yet.

Most teams capture their processes as they go. SOPs end up in Teams channels, Drive folders, shared docs, and people’s heads. Some of it’s outdated. Most of it isn’t written down at all. None of it connects.

There’s a better way 😉

Good structure has a pattern. Across hundreds of teams, the same four-layer shape keeps working: from the team you’re in down to the exact SOP you need.

Join us for a live 30-minute session. No slides. Real product.

This is for you if:

  • You have processes scattered across Teams, Drive, shared docs, and people’s heads
  • You know you need structure in your knowledge base but don’t know what “good” looks like
  • You want AI that builds structure with you and flags what’s missing as you go
  • You’re growing past 200 people and need real permissions to manage who sees what

You’ll see:

  • What the four-layer pattern looks like (Board, Library, Playbook, Card) and why each layer matters
  • How Alice, Whale’s AI assistant, sets up your workspace structure from scratch and cleans up an existing messy one
  • Real examples of clean Whale structures you can steal right after
  • How to spot gaps and keep the structure current as your team grows

This is a live, hands-on session. Bring your questions.

Instant access to the recording.

What's covered

1

What the four-layer pattern looks like and why each layer matters

Board, Library, Playbook, Card: from the team you are in down to the exact SOP you need.
2

How Alice, Whale's AI assistant, builds the structure with you

Set up a workspace from scratch or clean up an existing messy one, and spot the gaps as you go.
3

Real examples of clean Whale structures you can steal

How real teams keep the structure current as they grow past 200 people, with permissions that manage who sees what.

Presenters

Stino Smet
Head of Customer Success
Whale
Stino is Head of Customer Success at Whale and has helped hundreds of teams capture their processes, roll out training and keep their SOPs alive after launch.