On-demand webinar
Why your onboarding program isn’t sticking (and how to fix it)
Onboarding that fades after shadowing ends, and the system that makes it stick.
Stino Smet · Head of Customer Success
- Recorded Sep 2
- 60 min
- 4.8 from attendee reviews
🏆 New hires at your best location learn the job from someone who has done it for years. At every other site, they learn from whoever’s free that shift.
A month in, no two locations run the job the same way. Nobody skipped onboarding. It just faded the moment the shadowing ended. 📉
There’s a better way 😉
🔁 Onboarding that sticks runs as a system. The same structured path reaches every new hire at every location, and each of them proves what stuck. After week one, the answers stay one tap away. It’s how a nine-location team runs every shift on documented process, and how teams using it cut onboarding time by 40 to 50% ⏱️
👋 Stino Smet, Head of Customer Success at Whale, has walked hundreds of teams through this rollout. He built the system on screen and took questions as he went. No slides. Real product.
This is for you if:
- You onboard people across more than one location, and every site does it a little differently
- Your new hires learn by shadowing whoever’s least busy that week
- You can’t tell who completed their training, let alone who retained it
You’ll see:
- How to build one onboarding flow and assign it automatically to every new hire, at every location
- How to generate a quiz from your existing content in one click, so completion means retention
- How new hires ask Alice, Whale’s AI assistant, and get answers weeks after onboarding ends, without pulling a manager off the floor
- How to see who finished and where each site is falling behind
What's covered
- 01
How to build one onboarding flow and assign it to every new hire, at every location
- 02
How to generate a quiz from your existing content in one click
- 03
How new hires get answers from Alice weeks after onboarding ends
Presenters
Stino Smet
Head of Customer Success · Whale
Stino is Head of Customer Success at Whale and has helped hundreds of teams capture their processes, roll out training and keep their SOPs alive after launch.
Frequently asked questions
Watch the recording01What will you learn in this webinar?
Three things, covered live in the session:
02What will you see?
A live demo inside Whale. The presenters build real SOPs and training flows on screen, using the same setup you would use with your own team. You can also explore the platform tour at your own pace, or see how other teams run Whale in our customer stories.
03Can I watch the recording afterwards?
Yes. On past webinars, the Watch the recording button opens a short form. Fill it in and the recording plays right away. All past and upcoming sessions are on the webinars page.