Blog posts

Latest articles and interviews.


Overloaded with issues? Find out how to gain Traction® with IDS™ — the problem-solving process every employee needs to identify, discuss and solve issues like a pro.

Image for Whale blog on Traction book review

We're sharing our team's book review of "Traction" and Getting a Grip on Your Business but first let me explain how I came across the book.

Image for Whale Blog eos-people-analyzer

If you've been pondering questions like, 'What is the People Analyzer™?', 'How do I use the EOS® People Analyzer?' and 'Where does the People Analyzer fit into my business?', you're in the right place.


Every customer service team needs SOPs. Consistency is key and will help your team achieve customer service excellence. In this blog we'll explore just how.


When considering implementing Whale in their businesses, we’re often asked this important question; what is the value and ROI of using Whale?


What are the top tech tools for scaling business in 2022? Clients often ask what technology they should adopt in their organizations to help them scale, so we thought we’d share our own top seven list based on what we use within Whale and from our experience with customers over time.