- Product USE CASES
- Solutions
Not sure where to start?
- Customers
- Resources
- Pricing
Tettra is an AI-powered knowledge management tool. It is an internal wiki with a question and answer layer on top, and its AI bot, Kai, answers questions from your own content directly inside Slack. When nobody has answered something yet, it routes the question to the right person.
Whale is a SOP, training and knowledge platform. It also keeps documented processes in one searchable place, but its job continues after the document exists: assigning it to the right roles, checking people understood it, tracking completion, and giving every process an owner.
These two are closer than most comparisons on this site. Both take keeping content current seriously. This page sets out where each one is stronger, using both vendors’ own published information.
G2 rating
4.8 out of 5
4.7 out of 5 (161 reviews)
Primary purpose
SOP, training and knowledge platform: written SOPs, checklists and video in one place
AI-powered knowledge management: an internal wiki plus question and answer, with an AI bot answering in Slack.
Customer Support
Live chat, 1-on-1 coaching, full migration service
Live chat on Scaling, priority support on Enterprise
Single source of truth
Central, searchable knowledge base for text and video
Central wiki and Q&A, with AI answers drawn from your own content
Screen recording
Built-in Step Recorder, up to 10 min per video
Not available, Tettra is written documentation
AI voiceover and translation
Not available
Not available
Written SOP and checklist templates
Template libraries included
Not listed on Tettra’s published feature list
Training flows and onboarding paths
Available
Not available
Assign reading and track completion
Read Assignments with completion tracking
Not available
Check understanding
AI-generated quizzes
Not available
Approval and review cycles
Approval flows and expert review cycles
Verification: experts re-confirm pages on a set schedule, plus stale and unowned content reports
Org chart and role-based process mapping
Available
Guest, read-only and group permissions, no org chart
Delivery in the flow of work
Browser extension, Slack, native mobile app
AI answers in Slack DMs and channels, plus thread summarization
Integrations
23 native integrations, plus MCP and API
Slack, Google Workspace, GitHub and Zapier with 1,000+ apps, plus an API
Write SOPs with an external AI tool
Yes, via Whale’s MCP
Not available
Security and compliance
SOC 2 certified, HIPAA ready, GDPR compliant
Tettra states its hosting providers are SOC 2 certified; SAML SSO and SCIM are paid add-ons on Scaling, included on Enterprise
Pricing
Free Plan, free forever for up to 10 members
Scale Plan: $249/month billed annually with 3 creators and unlimited members
Advance Plan: $499/month billed annually with 5 creators and unlimited members
Enterprise Plan: Starting at $1499/month
Find more info on Whale’s pricing here
Find more info on Whale’s pricing here
No ongoing free plan, 30-day free trial
Scaling: $8 per user/month billed yearly, 10 user minimum
Enterprise: custom pricing, SSO and SCIM included
SAML SSO and SCIM are paid add-ons on Scaling.
G2 rating
4.8 out of 5
4.7 out of 5 (161 reviews)
Primary purpose
SOP, training and knowledge platform: written SOPs, checklists and video in one place
AI-powered knowledge management: an internal wiki plus question and answer, with an AI bot answering in Slack.
Customer Support
Live chat, 1-on-1 coaching, full migration service
Live chat on Scaling, priority support on Enterprise
Single source of truth
Central wiki and Q&A, with AI answers drawn from your own content
Screen recording
Built-in Step Recorder, up to 10 min per video
Not available, Tettra is written documentation
AI voiceover and translation
Not available
Not available
Written SOP and checklist templates
Template libraries included
Not listed on Tettra’s published feature list
Training flows and onboarding paths
Available
Not available
Assign reading and track completion
Read Assignments with completion tracking
Not available
Check understanding
AI-generated quizzes
Not available
Approval and review cycles
Approval flows and expert review cycles
Verification: experts re-confirm pages on a set schedule, plus stale and unowned content reports
Org chart and role-based process mapping
Available
Guest, read-only and group permissions, no org chart
Delivery in the flow of work
Browser extension, Slack, native mobile app
AI answers in Slack DMs and channels, plus thread summarization
Integrations
23 native integrations, plus MCP and API
Slack, Google Workspace, GitHub and Zapier with 1,000+ apps, plus an API
Pricing
Free Plan, free forever for up to 10 members
Scale Plan: $249/month billed annually with 3 creators and unlimited members
Advance Plan: $499/month billed annually with 5 creators and unlimited members
Enterprise Plan: Starting at $1499/month
Find more info on Whale’s pricing here
No ongoing free plan, 30-day free trial
Scaling: $8 per user/month billed yearly, 10 user minimum
Enterprise: custom pricing, SSO and SCIM included
SAML SSO and SCIM are paid add-ons on Scaling.
Whale is built around the whole life of a procedure, not just its creation. Every SOP has an owner, a version history and a review cycle. You can assign it, confirm it has been read, and test understanding with AI-generated quizzes. Approval flows and expert review cycles keep content trustworthy as it changes, an org chart maps processes to roles, and template libraries mean you are not starting from a blank page. Whale records screen walkthroughs too, with a built-in Step Recorder and Video to SOP, and through Whale’s MCP external AI tools can read and write your documentation directly.
Tettra is genuinely strong on keeping a knowledge base honest, which is where most wikis fall down. Verification lets subject matter experts re-confirm a page on a set schedule, and built-in reports surface stale pages, unowned content and pages that are more public than you intended. Teammates can request new pages when they hit a gap, so the backlog comes from the people actually using it.
Its other real strength is Slack. Kai answers questions in DMs and channels from your existing content, summarizes threads, and can mine answers that are already buried in Slack history. Tettra also notes that people who only interact through Slack do not count towards your Tettra user total, which is a genuine cost advantage worth knowing.
Where it stops is training. Tettra can tell you a page is current and owned, but it has no courses, quizzes, assignments or completion tracking, so it cannot show that a named person read a procedure and understood it. There is also no org chart tying processes to the roles responsible for them.
Whale is rated 9.6 out of 10 for ease of use on G2 and is built so a non-technical team member can document, find and train on a process without help. The setup that matters is structural: where procedures live, who owns them, and who has to read them.
Tettra is straightforward to adopt, particularly for teams that already live in Slack, because much of the value arrives without anyone leaving the tool they are already in. Content imports and hands-on onboarding are available, though those sit on the Enterprise plan.
The commercial shape is worth understanding before you commit. Scaling is priced per user with a 10 user minimum, so the smallest paid plan covers ten seats whether or not you need them, and there is no ongoing free tier, only a 30-day trial. Single sign-on and SCIM user provisioning are paid add-ons on Scaling rather than included, and become standard only on Enterprise.
Whale provides a responsive team on live chat and email, plus Coaching & Training services and a Migration service that will take the documentation you already have, wherever it lives today, including exports from other tools, and get it in properly.
Tettra provides live chat support on Scaling and priority support on Enterprise, with custom onboarding, training, reporting and integrations reserved for Enterprise.
On security, Tettra’s own security page states that its hosting and service providers are SOC 2 certified, naming Heroku and AWS. That is a statement about its infrastructure suppliers rather than a SOC 2 certification for Tettra itself, so it is quoted here as they word it. SAML single sign-on and SCIM are available as paid add-ons on Scaling and included on Enterprise.
Free Plan: $0/month with 1 creator and up to 10 members
Scale Plan: $249/month billed annually with 3 creators and unlimited members
Advance Plan: $499/month billed annually with 5 creators and unlimited members
Enterprise Plan: Starting at $1499/month
Find more info on Whale’s pricing here
No ongoing free plan. 30-day free trial on Scaling.
Scaling: $8 per user/month billed yearly, with a 10 user minimum
Enterprise: custom pricing, with SSO and SCIM included
Tettra’s pricing page shows yearly billing, described as 20% off. SAML SSO and SCIM are paid add-ons on Scaling.
Company knowledge sits in one permissioned system, with granular access per document, and Whale is SOC 2 certified, HIPAA ready and GDPR compliant.
Whale holds the written procedure as well as the walkthrough, so the answer your team gets is your process, with your tools, your thresholds and your exceptions, not a generic guide.
Coaching on how to document well, not just how to click buttons, plus a full migration service to bring your existing guides and documents in.
Whether you’re a team of 5 or 205, and you have a bunch of SOPs lying around or are completely new to the documentation game.
“Next to their very competitive pricing, their support is from out of this world. We used other tools before, but we left a bit hanging in the past regarding the support piece. Stino & his team are always available whenever we have a query which is amazing!”
Jonas M., Small-Business (50 or fewer employees)
“We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though we are still onboarding—and so do not yet have our final structure in place—we can already find any process document within a few seconds (using Whale’s handy search feature).”
Verified User in Financial Services, Small-Business (50 or fewer employees)
“Whale is very user-friendly and has pre-built templates that make design and flow seamless! Automated reminders make it easy to keep important information up to date for staff in our change-oriented organization.”
Julie H., Mid-Market (51-1000 employees)
“The platform is easy to use and even easier to keep up to date. I love their search features, the widget (you can search and find without leaving your current window) and the automations.”
Julianne W., VP of Operations, Small-Business (50 or fewer employees)
We make sure that each customer is onboarded exceptionally so that they can use the magic of Whale to it’s fullest. Our team will give you feedback on the best way to get started and best practices for documentation.
We offer a full migration service and will teach you our proven framework on how to create impactful documentation with no effort. Or you can simply enlist the help of one of our Certified partners to help you get it done. Book a demo and tell our team what you need!
At Whale, we’re dedicated to ensuring your success as you build documentation your team can actually rely on. Discover our tailored resources and personalised support, designed to help you bring your existing guides and procedures, wherever they live today, into one system with owners, versions and training built in.
Need answers on Whale? Our comprehensive Knowledge Base is at your fingertips, offering detailed articles, step-by-step guides, and in-depth videos. Whether you prefer to read or watch our videos, our award-winning* content is always available to you, completely free, forever.
Kickstart your Whale journey with the Whale Universe. It’s accessible directly from your dashboard. From the Whale Universe, you’ll be able to access ready-to-go templates, ask Alice (your personal AI assistant anything) and download the Mobile App, Step Recorder, and Extension in seconds.
Process University is like no other university. It’s a win-win for businesses and teams with process training that raises the value of your business and team members. Because we believe your teams don’t need training on our product, they should be awarded for being skilled in process.
For personalized guidance, our Customer Success team is ready to assist with 1-on-1 coaching. We don’t just teach you how to use Whale; we dive deep into best practices and use cases, ensuring you master the art of knowledge documentation. Let us help you navigate the platform with confidence.
Join our weekly training and Q&A to get personalized answers to your questions. Our regular webinars introduce new features and show you how to maximize your potential on the Whale platform. Whenever a new feature is introduced, we invite you to join us to ensure you get the most out of the platform.
Already have your processes documented? We’re here to ensure a seamless transition to Whale. Our Migration Services don’t just transfer your content: they elevate it. We’ll refine and optimize your knowledge base to align with your goals, making it faster and easier for your team to find what they need.
Tettra is an AI-powered knowledge management tool: an internal wiki combined with a question and answer system. Its AI bot, Kai, answers questions from your own documented content inside Slack, and routes anything unanswered to the right person. It also includes Verification, which asks subject matter experts to re-confirm pages on a set schedule, plus reports for stale, unowned and public content.
Tettra publishes two plans. Scaling is $8 per user per month billed yearly, with a 10 user minimum, so the entry point covers ten seats. Enterprise is custom priced and adds SSO and SCIM as standard, hands-on onboarding, custom import and custom reporting. There is no ongoing free plan, only a 30-day free trial.
Two details matter when you budget. Single sign-on and SCIM user provisioning are paid add-ons on Scaling rather than included features. And Tettra counts a user as anyone you invite who accepts, though it states that people who only interact with it through Slack do not count towards that total.
Tettra keeps knowledge current. Whale keeps it current and proves it was followed. Both let you document processes, and both take content going stale seriously: Tettra with Verification and its stale and unowned content reports, Whale with process owners and review dates. The difference is what happens next. Whale adds training paths, quizzes, assignments, completion tracking and an org chart mapping processes to roles, so you can show a named person read a procedure and understood it. Tettra has no equivalent layer.
Whale and Tettra are priced differently.
Tettra is priced per user at $8 per month billed yearly, with a 10 user minimum, so the smallest paid plan is ten seats. Whale is priced per plan, with unlimited members on paid plans and a set number of creators included, because it carries training delivery, assignments, completion tracking and an org chart as well as the documents. For a small team where nearly everyone contributes, Tettra is the cheaper tool and a reasonable choice, and its Slack-only participants do not consume a seat. If most of your people only ever need to read a procedure and prove they did, compare the per-head cost against a plan with unlimited members and no separate LMS.
Whale. Tettra answers questions in Slack from a Q&A wiki. Whale makes the answer the source of truth: SOPs, checklists and policies with an owner, a version history and a review date, assigned to roles as training, with proof of who has read and understood which version.
